Volaris Support

Contact Volaris

Volaris offers support via phone, email, and social media. Below are the key methods as of July 25, 2025, sourced from volaris.com:

• Main Customer Service: +52-55-5032-6000 (24/7).
• International Numbers:
  • USA: +1-855-865-2747
  • Guatemala: +502-2305-3939
  • Costa Rica: +506-4000-0229
• Email Support: Available via the contact form on volaris.com (navigate to “Contact Us” > “Customer Service”).
• Live Chat: Accessible through the Volaris mobile app or website under “Contact Us.”
• Social Media:
  • Twitter: @Volaris
  • Facebook: Volaris
• Mailing Address: Volaris Customer Service, Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13, Col. Zedec Santa Fe, Mexico City, Mexico 01210.

For the fastest response, use live chat on the Volaris website or app. Phone support is available 24/7 but may involve wait times, especially during peak travel seasons like spring break or Mexican holidays.

Call Now to Avoid Long Hold Times

Volaris Policies

Baggage Policy

Volaris’ baggage policy outlines allowances and fees for carry-on and checked bags as of 2025, based on information from volaris.com:

• Carry-On Allowance: One personal item (e.g., purse, laptop bag) and one carry-on bag (max 55 x 40 x 25 cm, including handles and wheels) are free for all passengers.
• Checked Baggage:
  • First bag: MXN 500 (international), MXN 300 (domestic), free for VClub or Business.
  • Second bag: MXN 700.
  • Additional bags: MXN 1,500–MXN 2,000 depending on the route.
  • Overweight (23–32 kg): MXN 1,000 extra; Oversize (158–300 cm): MXN 2,000 extra.
• Lost Baggage: Report within 21 days at the airport or via volaris.com. Compensation is governed by the Montreal Convention, with a maximum of approximately MXN 20,000 unless declared value is higher.

Passengers with VClub membership or traveling in premium cabins may receive free checked bags. Check volaris.com for route-specific restrictions, especially for Central American routes.

Cancellation and Refund Policy

Volaris’ cancellation and refund policies vary by ticket type, as detailed on volaris.com:

• Non-Refundable Tickets: Cancellations within 24 hours of booking are free if the ticket was purchased at least 7 days before departure. Otherwise, a fee of MXN 500–MXN 1,500 applies, with the remaining value converted to a travel credit.
• Refundable Tickets: Full refunds are available if canceled before departure, processed within 7–10 business days.
• Basic Fares: Non-refundable and non-changeable except within 24 hours of booking, with a MXN 500 change fee thereafter.
• Refunds: Requested via volaris.com or by calling +52-55-5032-6000, with credit card refunds taking 7–10 days and cash/check refunds up to 20 days.

For involuntary cancellations (e.g., due to weather or mechanical issues), Volaris may offer rebooking or refunds. Check volaris.com for the latest waiver policies, especially during rainy season affecting Mexico.

Seat Selection

Seat selection options are available at booking or later via volaris.com or the Volaris app:

• Basic Fares: Seats are assigned at check-in unless passengers pay for Preferred Seats (MXN 200–MXN 1,000).
• Flex Fares: Free seat selection at booking, with premium options like Extra Legroom available for a fee (MXN 300–MXN 1,500).
• VClub Members: Receive free access to Preferred and Extra Legroom seats.

Seat availability varies by flight, so early booking is recommended, especially for popular routes like Mexico City to Los Angeles. Check volaris.com for real-time seat maps.

Pet Policy

Volaris allows pets in the cabin or cargo hold, with policies updated for 2025 on volaris.com:

• Cabin Pets: Small cats or dogs in approved carriers (max 45 x 30 x 25 cm) for MXN 1,000 one-way. Limited to 2 pets per passenger, with restrictions to certain destinations.
• Cargo Pets: Larger pets or those not allowed in the cabin; fees start at MXN 2,000. Booking required via volaris.com or +52-55-5032-6000.
• Restrictions: No pets on transatlantic flights or to the UK. Service animals travel free with proper documentation.

Pet travel requires advance reservation, and health certificates may be needed for international flights. Visit volaris.com for full details and route-specific restrictions.

Special Assistance

Volaris offers support for passengers with special needs, as outlined on volaris.com:

• Disability Services: Wheelchair assistance, priority boarding, and accessible seating. Request at least 48 hours in advance via volaris.com or +52-55-5032-6000.
• Unaccompanied Minors: For ages 5–11, MXN 1,000 each way. Mandatory for 5–7, optional for 8–11, including escort and lounge access at major hubs like Mexico City.

Special assistance enhances travel comfort, especially on long-haul routes; early notification ensures availability. Check volaris.com for additional services during peak travel times.

VClub Loyalty Program

The VClub program rewards frequent flyers, with details from volaris.com:

• Earning Points: Earn 4–12 points per dollar spent based on membership (base: 4x, Gold: 12x), with bonus points on partner bookings.
• Redeeming Points: Use for flights, upgrades, or partner services (e.g., hotels, car rentals) with flexible redemption options.
• Membership Levels: Silver, Gold, and Platinum offer perks like free upgrades, priority boarding, and complimentary checked bags.

Joining VClub before booking maximizes benefits, especially for frequent Mexican travelers. Check volaris.com for current promotions and membership qualification criteria.

Frequently Asked Questions

About Volaris

Volaris, founded in 2005, is a Mexican low-cost carrier, headquartered in Mexico City. Operating from hubs in Mexico City, Guadalajara, and Tijuana, it serves over 70 destinations in Mexico, the U.S., and Central America with a fleet of 100+ aircraft, including Airbus A320s. Known for affordability, it’s not part of a major alliance.

Starting as a domestic carrier, Volaris expanded to international routes, offering Economy with optional Wi-Fi and snacks. Key routes include Mexico City to Los Angeles, Chicago, and Cancun. The fleet includes the Airbus A321neo, focusing on efficiency.

The VClub program rewards frequent flyers with points and membership perks. Volaris prioritizes sustainability with fuel savings. For the latest updates, visit volaris.com or explore our Resources page for travel tips.