Vistara Support

Contact Vistara

Vistara provides support via phone, email, and social media. Below are the key methods as of July 25, 2025, sourced from airvistara.com:

• Main Customer Service: +91-1865-656-565 (24/7).
• International Numbers:
  • USA: +1-800-102-9700
  • UK: +44-800-048-9254
  • Singapore: +65-6822-2228
• Email Support: Available via the contact form on airvistara.com (navigate to “Contact Us” > “Customer Service”).
• Live Chat: Accessible through the Vistara mobile app or website under “Contact Us.”
• Social Media:
  • Twitter: @airvistara
  • Facebook: Vistara
• Mailing Address: Vistara Customer Service, Tata SIA Airlines Ltd, 10th Floor, One Horizon Center, Golf Course Road, DLF Phase V, Gurgaon, Haryana 122003, India.

For the fastest response, use live chat on the Vistara website or app. Phone support is available 24/7 but may involve wait times, especially during peak travel seasons like Diwali or summer holidays in India.

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Vistara Policies

Baggage Policy

Vistara’s baggage policy outlines allowances and fees for carry-on and checked bags as of 2025, based on information from airvistara.com:

• Carry-On Allowance: One personal item (e.g., purse, laptop bag) and one carry-on bag (max 55 x 35 x 25 cm, including handles and wheels) are free for all passengers.
• Checked Baggage:
  • First bag: INR 1,000 (international), INR 500 (domestic), free for Premium Economy or Club Vistara elite.
  • Second bag: INR 1,500.
  • Additional bags: INR 5,000–INR 7,000 depending on the route.
  • Overweight (23–32 kg): INR 2,000 extra; Oversize (158–300 cm): INR 3,000 extra.
• Lost Baggage: Report within 21 days at the airport or via airvistara.com. Compensation is governed by the Montreal Convention, with a maximum of approximately INR 1,40,000 unless declared value is higher.

Passengers with Club Vistara elite status (Gold, Platinum) or traveling in premium cabins may receive free checked bags. Check airvistara.com for route-specific restrictions, especially for international flights.

Cancellation and Refund Policy

Vistara’s cancellation and refund policies vary by ticket type, as detailed on airvistara.com:

• Non-Refundable Tickets: Cancellations within 24 hours of booking are free if the ticket was purchased at least 7 days before departure. Otherwise, a fee of INR 1,000–INR 3,000 applies, with the remaining value converted to a travel credit.
• Refundable Tickets: Full refunds are available if canceled before departure, processed within 7–10 business days.
• Basic Fares: Non-refundable and non-changeable except within 24 hours of booking, with a INR 1,000 change fee thereafter.
• Refunds: Requested via airvistara.com or by calling +91-1865-656-565, with credit card refunds taking 7–10 days and cash/check refunds up to 20 days.

For involuntary cancellations (e.g., due to weather or mechanical issues), Vistara may offer rebooking or refunds. Check airvistara.com for the latest waiver policies, especially during monsoon season in India.

Seat Selection

Seat selection options are available at booking or later via airvistara.com or the Vistara app:

• Basic Fares: Seats are assigned at check-in unless passengers pay for Preferred Seats (INR 200–INR 1,000).
• Flex Fares: Free seat selection at booking, with premium options like Extra Legroom available for a fee (INR 300–INR 1,500).
• Club Vistara Elite Members: Gold and Platinum members receive free access to Preferred and Extra Legroom seats.

Seat availability varies by flight, so early booking is recommended, especially for popular routes like Delhi to Mumbai. Check airvistara.com for real-time seat maps.

Pet Policy

Vistara allows pets in the cargo hold (no cabin pets), with policies updated for 2025 on airvistara.com:

• Cargo Pets: All pets must travel in the cargo hold; fees start at INR 5,000. Booking required via airvistara.com or +91-1865-656-565.
• Restrictions: No pets to the UK, Australia, or New Zealand due to quarantine laws. Service animals travel free with proper documentation.

Pet travel requires advance reservation (at least 7 days), and health certificates are mandatory for international flights. Visit airvistara.com for full details and route-specific restrictions.

Special Assistance

Vistara offers support for passengers with special needs, as outlined on airvistara.com:

• Disability Services: Wheelchair assistance, priority boarding, and accessible seating. Request at least 48 hours in advance via airvistara.com or +91-1865-656-565.
• Unaccompanied Minors: For ages 5–11, INR 1,000 each way. Mandatory for 5–7, optional for 8–11, including escort and lounge access at major hubs like Delhi Indira Gandhi International Airport.

Special assistance enhances travel comfort, especially on long-haul routes; early notification ensures availability. Check airvistara.com for additional services during peak travel times.

Club Vistara Loyalty Program

The Club Vistara program rewards frequent flyers, with details from airvistara.com:

• Earning Points: Earn 4–12 points per dollar spent based on status (base: 4x, Platinum: 12x), with bonus points on partner bookings.
• Redeeming Points: Use for flights, upgrades, or partner services (e.g., hotels, car rentals) with flexible redemption options.
• Elite Status: Gold and Platinum offer perks like free upgrades, priority boarding, and complimentary checked bags.

Joining Club Vistara before booking maximizes benefits, especially for frequent Indian travelers. Check airvistara.com for current promotions and elite qualification criteria.

Frequently Asked Questions

About Vistara

Vistara, founded in 2015 as a joint venture between Tata Sons and Singapore Airlines, is an Indian full-service carrier, headquartered in Gurgaon. Operating from hubs in Delhi and Mumbai, it serves over 50 destinations in India and internationally with a fleet of 60+ aircraft, including Airbus A320s and Boeing 787s. A member of the Tata Group, it’s known for premium service.

Starting with domestic flights, Vistara expanded to international routes, offering Business Class, Premium Economy, and Economy with Wi-Fi and dining. Key routes include Delhi to London, Singapore, and Dubai. The fleet includes the Boeing 787-9, focusing on comfort.

Club Vistara rewards flyers with points and elite status. Vistara prioritizes sustainability with green initiatives. For the latest updates, visit airvistara.com or explore our Resources page for travel tips.