Virgin Atlantic Support - Airline Support Directory

Contact Virgin Atlantic

Virgin Atlantic offers support via phone, email, and social media. Below are the key methods as of 2025, sourced from virginatlantic.com:

Main Customer Service: +44-845-600-5070 (24/7).
International Numbers:
- USA: +1-800-862-8621
- Australia: +61-2-9244-7700
- Canada: +1-800-862-8621
Email Support: Via the contact form on virginatlantic.com.
Live Chat: Available on the Virgin Atlantic app or website.
Social Media:
- Twitter: @VirginAtlantic
- Facebook: Virgin Atlantic
Mailing Address: Virgin Atlantic Customer Service, The Office, Manor Royal, Crawley, West Sussex, RH10 9NU, UK.

Live chat is fastest. Phone support may have waits during peak seasons.

Call Now to Avoid Long Hold Times

Virgin Atlantic Policies

Baggage Policy

Policy for 2025 includes:

Carry-On: One bag (56 x 36 x 23 cm) and one personal item free.
Checked Baggage:
- First bag: £50 (international), free for Upper Class.
- Second bag: £75.
- Overweight (23–32 kg): £100; Oversize: £200.
Lost Baggage: Report within 21 days via virginatlantic.com. Compensation per Montreal Convention.

Flying Club elite members get free bags. Check virginatlantic.com.

Cancellation and Refund

Policies:

Non-Refundable: Free within 24 hours if booked 7+ days before; £50–£150 fee with credit.
Refundable: Full refund if canceled early.
Refunds: 7–10 days via virginatlantic.com.

Disruptions may offer rebooking. See virginatlantic.com.

Seat Selection

Options:

Economy: Assigned at check-in; £10–£100 for preferred.
Premium: Free in Upper Class; extra for Premium.
Elite: Free preferred seats.

Pet Policy

Pets allowed:

Cabin: Small pets in carriers for £50–£125 (not to UK).
Cargo: £200+; book via virginatlantic.com.
Restrictions: No pets to UK. Service animals free.

Special Assistance

Services:

Disability: Wheelchair, priority; request 48 hours via virginatlantic.com.
Minors: £100–£150, ages 5–11, with escort.

Flying Club Loyalty

Rewards:

Earning: 4–12 points/dollar by status.
Redeeming: Flights, upgrades.
Elite: Silver, Gold, Platinum perks.

Frequently Asked Questions

How do I change my Virgin Atlantic flight?

Log into virginatlantic.com, go to “Manage My Booking,” and modify. Fees (£50–£150) apply unless within 24 hours.

What is Virgin Atlantic’s baggage policy?

One carry-on (56 x 36 x 23 cm) free. Checked bags £50–£200. See virginatlantic.com.

How do I contact Virgin Atlantic?

Call +44-845-600-5070, use live chat, or message @VirginAtlantic on Twitter.

Can I get a refund?

Refundable tickets are refundable; non-refundable incur fees unless canceled within 24 hours. Request via virginatlantic.com.

How do I track baggage?

Use virginatlantic.com’s tool with your claim number or report within 21 days.

Does Virgin Atlantic allow pets?

Yes, cabin for £50–£125, cargo for £200+. No pets to UK.

How do I select a seat?

Choose at booking or via virginatlantic.com. Economy seats assigned at check-in.

What is Flying Club?

Flying Club is Virgin Atlantic’s loyalty program for points and perks.

How do I request assistance?

Request 48 hours in advance via virginatlantic.com or +44-845-600-5070.

What if my flight is canceled?

Virgin Atlantic offers rebooking or refunds. Check virginatlantic.com.

Can infants travel?

Yes, free on lap or 10% fare with bassinets.

How do I check in?

Check in online at virginatlantic.com or at the airport, 24 hours before.

What are carry-on limits?

56 x 36 x 23 cm, plus one personal item.

How do I earn Flying Club points?

Earn 4–12 points/dollar by status and partners.

Unaccompanied minors policy?

£100–£150 for ages 5–11 with escort. Contact Virgin Atlantic.

About Virgin Atlantic

Virgin Atlantic, founded in 1984 by Richard Branson, is a UK long-haul carrier, headquartered at London Heathrow. Operating from hubs in London Heathrow and Manchester, it serves over 30 destinations in 20+ countries with a fleet of 40+ aircraft, including Airbus A350s and Boeing 787s. A SkyTeam member since 2020, it’s known for innovation.

Starting as a challenger to British Airways, Virgin offers Upper Class, Premium, and Economy with Wi-Fi and dining. Key routes include London to New York, Dubai, and Los Angeles. The fleet includes the Airbus A330neo, focusing on sustainability.

Flying Club rewards flyers with points and elite status. Virgin leads in eco-projects with sustainable aviation fuel. Visit virginatlantic.com or our Resources page for tips.