Contact United Airlines
United Airlines offers multiple support channels, including phone, email, live chat, and social media. Below are the primary contact methods as of 2025, sourced from united.com:
- Main Customer Service (U.S. and Canada): +1-800-864-8331 (24/7, toll-free).
- International Contact Numbers:
- UK: +44-845-607-6760
- Australia: +61-2-8248-0500
- Mexico: +52-55-5283-5500
- Japan: +81-3-6732-5010
- Email Support: Use the “Contact Us” form on united.com under “Help Center.”
- Live Chat: Available via the United mobile app or united.com.
- Social Media:
- Twitter: @united
- Facebook: United Airlines
- Mailing Address: United Airlines, Customer Care, 233 S. Wacker Dr., Chicago, IL 60606, USA.
For urgent issues, use live chat or the mobile app. Phone support may have wait times during peak periods. Social media is ideal for quick inquiries.
Call Now to Avoid Long Hold TimesUnited Airlines Policies
Baggage Policy
United’s baggage policy for 2025 includes:
- Carry-On Allowance: One carry-on bag (22 x 14 x 9 inches) and one personal item (e.g., laptop bag) free.
- Checked Baggage:
- First bag: $35 (domestic), $50 (international short-haul).
- Second bag: $45 (domestic), $100 (international).
- Additional bags: $150–$200.
- Overweight (51–70 lbs): $100; Oversize (63–80 inches): $200.
- Lost Baggage: Report within 24 hours via united.com or at the airport. Compensation up to $3,800 (domestic) or per Montreal Convention (international).
Check united.com for route-specific fees. MileagePlus Premier members may get free checked bags.
Cancellation and Refund Policy
United’s cancellation policy varies by ticket type:
- Non-Refundable Tickets: Free cancellation within 24 hours if booked 7+ days before departure. Otherwise, fees ($99–$200) apply, with credit for future travel.
- Refundable Tickets: Full refund if canceled before departure.
- Basic Economy: Non-refundable except within 24 hours of booking.
- Refunds: Processed within 7–10 business days via united.com or +1-800-864-8331.
For disruptions (e.g., delays over 3 hours), United may rebook or refund. Check united.com for details.
Seat Selection
Seat selection is available at booking or via united.com:
- Basic Economy: Seats assigned at check-in. Preferred seats cost $10–$99.
- Economy and Above: Free seat selection at booking. Economy Plus seats cost $20–$150.
- Premier Members: Free Economy Plus for Silver, Gold, Platinum, and 1K members.
Pet Policy
United allows pets in the cabin or cargo:
- Cabin Pets: Small cats/dogs in carriers (17 x 10 x 10 inches) for $125 one-way (U.S./Canada). Limited to 4 pets per flight.
- Cargo Pets: Fees start at $250. Book via united.com or +1-800-864-8331.
- Restrictions: No pets on certain routes (e.g., UK, Australia). Service animals travel free with documentation.
Special Assistance
United offers support for passengers with special needs:
- Disability Services: Wheelchair assistance, priority boarding, accessible seating. Request 48 hours in advance via united.com.
- Unaccompanied Minors: Ages 5–14, $150 each way. Mandatory for 5–11, optional for 12–14. Includes escort and lounge access.
MileagePlus Loyalty Program
United’s MileagePlus program rewards frequent flyers:
- Earning Miles: Earn 5–11 miles per dollar spent based on status (base: 5x, Premier 1K: 11x).
- Redeeming Miles: Use for flights, upgrades, or partners (e.g., hotels, car rentals).
- Premier Status: Silver, Gold, Platinum, and 1K offer perks like free upgrades and priority boarding.
Frequently Asked Questions
How do I change my United Airlines flight?
Go to united.com, select “My Trips,” and choose “Change Flight.” Fees ($99–$200) apply for non-refundable tickets unless changed within 24 hours of booking (free if booked 7+ days before departure).
What is United Airlines’ baggage policy?
One carry-on (22 x 14 x 9 inches) and one personal item are free. Checked bags cost $35–$200. Premier members get free checked bags. See united.com for details.
How do I contact United Airlines customer service?
Call +1-800-864-8331, use live chat on united.com, or message @united on Twitter. International numbers are available.
Can I get a refund for my United Airlines flight?
Refundable tickets are fully refundable. Non-refundable tickets may incur fees unless canceled within 24 hours. Request via united.com.
How do I track my United Airlines baggage?
Use the baggage tracking tool on united.com with your claim number or file a report at the airport within 24 hours if luggage is lost.
Does United Airlines allow pets?
Small pets travel in the cabin for $125, larger pets in cargo for $250+. Restrictions apply for certain routes. Book via united.com.
How do I select a seat on United Airlines?
Choose seats at booking or via “My Trips” on united.com. Basic Economy seats are assigned at check-in unless you pay for Preferred seats.
What is the MileagePlus program?
MileagePlus is United’s loyalty program, offering miles for flights and partner services, redeemable for flights, upgrades, and more.
How do I request special assistance on United Airlines?
Contact United 48 hours before your flight via united.com or +1-800-864-8331 to arrange wheelchair assistance or other services.
What happens if my United Airlines flight is canceled?
United will rebook you on the next available flight or offer a refund. Check united.com for involuntary cancellation policies.
Can I travel with an infant on United Airlines?
Infants under 2 travel free on an adult’s lap (domestic) or 10% of the adult fare (international). Bassinets available on select flights.
How do I check in for my United Airlines flight?
Check in online at united.com, via the mobile app, or at the airport. Online check-in opens 24 hours before departure.
What are United Airlines’ carry-on restrictions?
Carry-ons must be 22 x 14 x 9 inches. One personal item is also allowed free.
How do I earn MileagePlus miles?
Earn 5–11 miles per dollar spent on flights, depending on status. Miles can also be earned with partners like hotels and car rentals.
What is United Airlines’ policy for unaccompanied minors?
Children aged 5–14 can travel as unaccompanied minors for $150 each way, with escort and lounge access. Contact United to arrange.
About United Airlines
United Airlines, founded in 1926, is a major U.S. carrier headquartered in Chicago, Illinois. Operating from hubs in Chicago O’Hare, Denver, Houston, and Newark, United serves over 350 destinations in more than 60 countries with a fleet of approximately 800 aircraft, including Boeing 787 Dreamliners, Airbus A320s, and Boeing 777s. The airline’s history includes joining the Star Alliance in 1997 and merging with Continental Airlines in 2010, creating a robust global network.
Originally part of the Boeing Air Transport system, United evolved into a passenger service leader. It offers services from Economy to Polaris Business Class, with in-flight Wi-Fi, entertainment, and dining options. Key routes include Chicago to London, San Francisco to Tokyo, and New York to Frankfurt. The fleet includes modern aircraft like the Boeing 767-400ER and Airbus A321neo, focusing on efficiency and comfort.
The MileagePlus program rewards frequent flyers with miles and elite status perks like free upgrades. United also emphasizes sustainability with fuel-efficient planes and carbon offset options. For the latest updates, visit united.com or explore our Resources page for United-specific travel tips.