Turkish Airlines Support - Airline Support Directory

Contact Turkish Airlines

Turkish Airlines offers support via phone, email, and social media. Below are the key methods as of 2025, sourced from turkishairlines.com:

Main Customer Service: +90-212-222-4492 (24/7).
International Numbers:
- UK: +44-207-660-0777
- USA: +1-800-874-8875
- Australia: +61-2-9251-6666
Email Support: Via the contact form on turkishairlines.com.
Live Chat: Available on the Turkish Airlines app or website.
Social Media:
- Twitter: @TurkishAirlines
- Facebook: Turkish Airlines
Mailing Address: Turkish Airlines, Customer Service, Ataturk Airport, 34149 Yesilköy, Istanbul, Turkey.

Live chat is fastest. Phone support may have waits during peak seasons.

Call Now to Avoid Long Hold Times

Turkish Airlines Policies

Baggage Policy

Policy for 2025 includes:

Carry-On: One bag (55 x 40 x 23 cm) and one personal item free.
Checked Baggage:
- First bag: €50 (international), free for Business/First.
- Second bag: €75.
- Overweight (23–32 kg): €100; Oversize: €200.
Lost Baggage: Report within 21 days via turkishairlines.com. Compensation per Montreal Convention.

Miles & Smiles elite members get free bags. Check turkishairlines.com.

Cancellation and Refund

Policies:

Non-Refundable: Free within 24 hours if booked 7+ days before; €50–€150 fee with credit.
Refundable: Full refund if canceled early.
Refunds: 7–10 days via turkishairlines.com.

Disruptions may offer rebooking. See turkishairlines.com.

Seat Selection

Options:

Economy: Assigned at check-in; €10–€100 for preferred.
Premium: Free in Business/First; extra for Comfort Class.
Elite: Free preferred seats.

Pet Policy

Pets allowed:

Cabin: Small pets in carriers for €50–€125.
Cargo: €200+; book via turkishairlines.com.
Restrictions: No pets to UK. Service animals free.

Special Assistance

Services:

Disability: Wheelchair, priority; request 48 hours via turkishairlines.com.
Minors: €100–€150, ages 5–11, with escort.

Miles & Smiles Loyalty

Rewards:

Earning: 4–12 miles/dollar by status.
Redeeming: Flights, upgrades.
Elite: Classic, Elite, Elite Plus perks.

Frequently Asked Questions

How do I change my Turkish flight?

Log into turkishairlines.com, go to “Manage My Booking,” and modify. Fees (€50–€150) apply unless within 24 hours.

What is Turkish’s baggage policy?

One carry-on (55 x 40 x 23 cm) free. Checked bags €50–€200. See turkishairlines.com.

How do I contact Turkish?

Call +90-212-222-4492, use live chat, or message @TurkishAirlines on Twitter.

Can I get a refund?

Refundable tickets are refundable; non-refundable incur fees unless canceled within 24 hours. Request via turkishairlines.com.

How do I track baggage?

Use turkishairlines.com’s tool with your claim number or report within 21 days.

Does Turkish allow pets?

Yes, cabin for €50–€125, cargo for €200+. Restrictions apply.

How do I select a seat?

Choose at booking or via turkishairlines.com. Economy seats assigned at check-in.

What is Miles & Smiles?

Miles & Smiles is Turkish’s loyalty program for miles and perks.

How do I request assistance?

Request 48 hours in advance via turkishairlines.com or +90-212-222-4492.

What if my flight is canceled?

Turkish offers rebooking or refunds. Check turkishairlines.com.

Can infants travel?

Yes, free on lap or 10% fare with bassinets.

How do I check in?

Check in online at turkishairlines.com or at the airport, 24 hours before.

What are carry-on limits?

55 x 40 x 23 cm, plus one personal item.

How do I earn Miles & Smiles miles?

Earn 4–12 miles/dollar by status and partners.

Unaccompanied minors policy?

€100–€150 for ages 5–11 with escort. Contact Turkish.

About Turkish Airlines

Turkish Airlines, founded in 1933, is Turkey’s flag carrier, headquartered at Istanbul Airport. Operating from hubs in Istanbul and Ankara, it serves over 300 destinations in 120+ countries with a fleet of 350+ aircraft, including Airbus A350s and Boeing 787s. A member of Star Alliance since 2008, it’s known for its extensive network.

Starting as a domestic carrier, Turkish grew globally, offering Business Class and Economy with Wi-Fi and dining. Key routes include Istanbul to New York, Tokyo, and São Paulo. The fleet includes the Boeing 777-300ER, focusing on sustainability.

Miles & Smiles rewards flyers with miles and elite status. Turkish leads in eco-initiatives with green airports. Visit turkishairlines.com or our Resources page for tips.