Swiss International Support - Airline Support Directory

Contact Swiss International

Swiss offers support via phone, email, and social media. Below are the key methods as of 2025, sourced from swiss.com:

Main Customer Service: +41-848-700-700 (24/7).
International Numbers:
- UK: +44-844-815-7000
- USA: +1-877-359-7947
- Australia: +61-2-8249-6000
Email Support: Via the contact form on swiss.com.
Live Chat: Available on the Swiss app or website.
Social Media:
- Twitter: @flySWISS
- Facebook: SWISS
Mailing Address: Swiss International Air Lines, Customer Service, P.O. Box 8058, Zurich Airport, Switzerland.

Live chat is fastest. Phone support may have waits during peak times.

Call Now to Avoid Long Hold Times

Swiss International Policies

Baggage Policy

Policy for 2025 includes:

Carry-On: One bag (55 x 40 x 23 cm) and one personal item free.
Checked Baggage:
- First bag: CHF 50 (international), free for Business/First.
- Second bag: CHF 75.
- Overweight (23–32 kg): CHF 100; Oversize: CHF 200.
Lost Baggage: Report within 21 days via swiss.com. Compensation per Montreal Convention.

Miles & More elite members get free bags. Check swiss.com.

Cancellation and Refund

Policies:

Non-Refundable: Free within 24 hours if booked 7+ days before; CHF 50–CHF 150 fee with credit.
Refundable: Full refund if canceled early.
Refunds: 7–10 days via swiss.com.

Disruptions may offer rebooking. See swiss.com.

Seat Selection

Options:

Economy: Assigned at check-in; CHF 10–CHF 100 for preferred.
Premium: Free in Business/First; extra for Economy Plus.
Elite: Free preferred seats.

Pet Policy

Pets allowed:

Cabin: Small pets in carriers for CHF 50–CHF 125.
Cargo: CHF 200+; book via swiss.com.
Restrictions: No pets to UK. Service animals free.

Special Assistance

Services:

Disability: Wheelchair, priority; request 48 hours via swiss.com.
Minors: CHF 100–CHF 150, ages 5–11, with escort.

Miles & More Loyalty

Rewards:

Earning: 4–12 miles/dollar by status.
Redeeming: Flights, upgrades.
Elite: Frequent Traveller, Senator perks.

Frequently Asked Questions

How do I change my Swiss flight?

Log into swiss.com, go to “My Bookings,” and modify. Fees (CHF 50–CHF 150) apply unless within 24 hours.

What is Swiss’s baggage policy?

One carry-on (55 x 40 x 23 cm) free. Checked bags CHF 50–CHF 200. See swiss.com.

How do I contact Swiss?

Call +41-848-700-700, use live chat, or message @flySWISS on Twitter.

Can I get a refund?

Refundable tickets are refundable; non-refundable incur fees unless canceled within 24 hours. Request via swiss.com.

How do I track baggage?

Use swiss.com’s tool with your claim number or report within 21 days.

Does Swiss allow pets?

Yes, cabin for CHF 50–CHF 125, cargo for CHF 200+. Restrictions apply.

How do I select a seat?

Choose at booking or via swiss.com. Economy seats assigned at check-in.

What is Miles & More?

Miles & More is Swiss’s loyalty program for miles and perks.

How do I request assistance?

Request 48 hours in advance via swiss.com or +41-848-700-700.

What if my flight is canceled?

Swiss offers rebooking or refunds. Check swiss.com.

Can infants travel?

Yes, free on lap or 10% fare with bassinets.

How do I check in?

Check in online at swiss.com or at the airport, 24 hours before.

What are carry-on limits?

55 x 40 x 23 cm, plus one personal item.

How do I earn Miles & More miles?

Earn 4–12 miles/dollar by status and partners.

Unaccompanied minors policy?

CHF 100–CHF 150 for ages 5–11 with escort. Contact Swiss.

About Swiss International

Swiss International Air Lines, founded in 2002, is Switzerland’s flag carrier, headquartered at Zurich Airport. Operating from hubs in Zurich and Geneva, it serves over 100 destinations in 40+ countries with a fleet of 80+ aircraft, including Airbus A330s and Boeing 777s. A member of Star Alliance and the Lufthansa Group, it focuses on premium service.

Emerging from the bankruptcy of Swissair, Swiss offers Swiss Business and Economy with Wi-Fi and Swiss chocolate. Key routes include Zurich to New York, Singapore, and São Paulo. The fleet includes the Airbus A220, emphasizing sustainability.

Miles & More rewards flyers with miles and elite status. Swiss leads in eco-projects with noise reduction. Visit swiss.com or our Resources page for tips.