Contact Spirit Airlines
Spirit Airlines offers support via phone, email, and social media. Below are the key methods as of 2025, sourced from spirit.com:
- Main Customer Service: +1-855-728-2400 (24/7).
- Email Support: Via the contact form on spirit.com.
- Live Chat: Available on the Spirit app or website.
- Social Media:
- Twitter: @SpiritAirlines
- Facebook: Spirit Airlines
- Mailing Address: Spirit Airlines Customer Service, 2800 Executive Way, Miramar, FL 33025, USA.
Live chat is fastest. Phone support may have waits during peak seasons.
Call Now to Avoid Long Hold TimesSpirit Airlines Policies
Baggage Policy
Policy for 2025 includes:
- Carry-On: One personal item free; carry-on bag $30–$65 if pre-booked.
- Checked Baggage:
- First bag: $35–$50.
- Second bag: $50–$70.
- Overweight (41–70 lbs): $75; Oversize: $100.
- Lost Baggage: Report within 24 hours via spirit.com. Compensation up to $3,400.
Free Spirit Gold members get free bags. Check spirit.com.
Cancellation and Refund
Policies:
- Non-Refundable: Free within 24 hours if booked 7+ days before; $99–$150 fee with credit.
- Refundable: Full refund if canceled early (rare).
- Refunds: 7–10 days via spirit.com.
Disruptions may offer rebooking. See spirit.com.
Seat Selection
Options:
- Basic: Assigned at check-in; $5–$50 for preferred.
- Big Front Seat: $30–$200 extra.
- Elite: Free preferred seats for Gold.
Pet Policy
Pets allowed:
- Cabin: Small pets in carriers for $110 (not to Puerto Rico).
- Restrictions: No cargo pets. Service animals free.
Special Assistance
Services:
- Disability: Wheelchair, priority; request 48 hours via spirit.com.
- Minors: $100, ages 5–14, with escort.
Free Spirit Loyalty
Rewards:
- Earning: 6–12 points/dollar by status.
- Redeeming: Flights, upgrades.
- Elite: Gold, Platinum perks.
Frequently Asked Questions
How do I change my Spirit flight?
Log into spirit.com, go to “My Trips,” and modify. Fees ($99–$150) apply unless within 24 hours.
What is Spirit’s baggage policy?
One personal item free; carry-on $30–$65. Checked bags $35–$100. See spirit.com.
How do I contact Spirit?
Call +1-855-728-2400, use live chat, or message @SpiritAirlines on Twitter.
Can I get a refund?
Refundable tickets are rare; non-refundable incur fees unless canceled within 24 hours. Request via spirit.com.
How do I track baggage?
Use spirit.com’s tool with your claim number or report within 24 hours.
Does Spirit allow pets?
Yes, cabin for $110. No cargo pets. Restrictions apply.
How do I select a seat?
Choose at booking or via spirit.com. Basic seats assigned at check-in.
What is Free Spirit?
Free Spirit is Spirit’s loyalty program for points and perks.
How do I request assistance?
Request 48 hours in advance via spirit.com or +1-855-728-2400.
What if my flight is canceled?
Spirit offers rebooking or credits. Check spirit.com.
Can infants travel?
Yes, free on lap or 10% fare with bassinets.
How do I check in?
Check in online at spirit.com or at the airport, 24 hours before.
What are carry-on limits?
One personal item free; carry-on 22 x 18 x 10 inches with fee.
How do I earn Free Spirit points?
Earn 6–12 points/dollar by status and partners.
Unaccompanied minors policy?
$100 for ages 5–14 with escort. Contact Spirit.
About Spirit Airlines
Spirit Airlines, founded in 1980, is a U.S. ultra-low-cost carrier, headquartered in Miramar, Florida. Operating from hubs in Fort Lauderdale, Las Vegas, and Detroit, it serves over 70 destinations in the Americas with a fleet of 150+ aircraft, including Airbus A320s. Known for affordability, it’s not part of a major alliance.
Starting as a charter service, Spirit offers Big Front Seat and Economy with optional Wi-Fi and snacks. Key routes include Fort Lauderdale to New York, Los Angeles, and San Juan. The fleet includes the Airbus A321neo, focusing on efficiency.
Free Spirit rewards flyers with points and elite status. Spirit leads in eco-projects with fuel savings. Visit spirit.com or our Resources page for tips.