Singapore Airlines Support - Airline Support Directory

Contact Singapore Airlines

Singapore Airlines provides support via phone, email, and social media. Below are the key methods as of 2025, sourced from singaporeair.com:

Main Customer Service: +65-6499-7300 (24/7).
International Numbers:
- UK: +44-844-800-2380
- USA: +1-800-742-3333
- Australia: +61-2-9272-1600
Email Support: Via the contact form on singaporeair.com.
Live Chat: Available on the Singapore Airlines app or website.
Social Media:
- Twitter: @SingaporeAir
- Facebook: Singapore Airlines
Mailing Address: Singapore Airlines, Customer Service, 25 Airline Road, Singapore 819829.

Live chat is fastest. Phone support may have waits during peak seasons.

Call Now to Avoid Long Hold Times

Singapore Airlines Policies

Baggage Policy

Policy for 2025 includes:

Carry-On: One bag (56 x 36 x 23 cm) and one personal item free.
Checked Baggage:
- First bag: SGD 50 (international), free for Business/First.
- Second bag: SGD 75.
- Overweight (23–32 kg): SGD 100; Oversize: SGD 200.
Lost Baggage: Report within 21 days via singaporeair.com. Compensation per Montreal Convention.

KrisFlyer elite members get free bags. Check singaporeair.com.

Cancellation and Refund

Policies:

Non-Refundable: Free within 24 hours if booked 7+ days before; SGD 50–SGD 150 fee with credit.
Refundable: Full refund if canceled early.
Refunds: 7–10 days via singaporeair.com.

Disruptions may offer rebooking. See singaporeair.com.

Seat Selection

Options:

Economy: Assigned at check-in; SGD 10–SGD 100 for preferred.
Premium: Free in Business/First; extra for Premium Economy.
Elite: Free preferred seats.

Pet Policy

Pets allowed:

Cabin: Small pets in carriers for SGD 50–SGD 125 (not to Australia).
Cargo: SGD 200+; book via singaporeair.com.
Restrictions: No pets to UK/Australia. Service animals free.

Special Assistance

Services:

Disability: Wheelchair, priority; request 48 hours via singaporeair.com.
Minors: SGD 100–SGD 150, ages 5–11, with escort.

KrisFlyer Loyalty

Rewards:

Earning: 4–12 miles/dollar by status.
Redeeming: Flights, upgrades.
Elite: PPS Club, Solitaire perks.

Frequently Asked Questions

How do I change my Singapore flight?

Log into singaporeair.com, go to “Manage Booking,” and modify. Fees (SGD 50–SGD 150) apply unless within 24 hours.

What is Singapore’s baggage policy?

One carry-on (56 x 36 x 23 cm) free. Checked bags SGD 50–SGD 200. See singaporeair.com.

How do I contact Singapore?

Call +65-6499-7300, use live chat, or message @SingaporeAir on Twitter.

Can I get a refund?

Refundable tickets are refundable; non-refundable incur fees unless canceled within 24 hours. Request via singaporeair.com.

How do I track baggage?

Use singaporeair.com’s tool with your claim number or report within 21 days.

Does Singapore allow pets?

Yes, cabin for SGD 50–SGD 125, cargo for SGD 200+. Restrictions apply.

How do I select a seat?

Choose at booking or via singaporeair.com. Economy seats assigned at check-in.

What is KrisFlyer?

KrisFlyer is Singapore’s loyalty program for miles and perks.

How do I request assistance?

Request 48 hours in advance via singaporeair.com or +65-6499-7300.

What if my flight is canceled?

Singapore offers rebooking or refunds. Check singaporeair.com.

Can infants travel?

Yes, free on lap or 10% fare with bassinets.

How do I check in?

Check in online at singaporeair.com or at the airport, 24 hours before.

What are carry-on limits?

56 x 36 x 23 cm, plus one personal item.

How do I earn KrisFlyer miles?

Earn 4–12 miles/dollar by status and partners.

Unaccompanied minors policy?

SGD 100–SGD 150 for ages 5–11 with escort. Contact Singapore.

About Singapore Airlines

Singapore Airlines, founded in 1972, is Singapore’s flag carrier, headquartered at Changi Airport. Operating from its Singapore hub, it serves over 60 destinations in 30+ countries with a fleet of 130+ aircraft, including Airbus A350s and Boeing 777s. A member of Star Alliance, it’s renowned for service excellence.

Emerging from Malaysia-Singapore Airlines, Singapore offers Suites, Business, and Economy with Wi-Fi and dining. Key routes include Singapore to London, New York, and Sydney. The fleet includes the Airbus A380, emphasizing luxury.

KrisFlyer rewards flyers with miles and elite status. Singapore leads in sustainability with biofuel use. Visit singaporeair.com or our Resources page for tips.