Scoot Airlines Support

Contact Scoot Airlines

Scoot Airlines offers support via phone, email, and social media. Below are the key methods as of July 25, 2025, sourced from flyscoot.com:

• Main Customer Service: +65-6822-8888 (24/7).
• International Numbers:
  • UK: +44-808-101-3200
  • USA: +1-833-859-2888
  • Australia: +61-2-8520-1888
• Email Support: Available via the contact form on flyscoot.com (navigate to “Contact Us” > “Customer Service”).
• Live Chat: Accessible through the Scoot mobile app or website under “Contact Us.”
• Social Media:
  • Twitter: @flyscoot
  • Facebook: Scoot
• Mailing Address: Scoot Airlines Customer Service, 80 Airport Boulevard, Changi Airport Terminal 1, #05-20, Singapore 819642.

For the fastest response, use live chat on the Scoot website or app. Phone support is available 24/7 but may involve wait times, especially during peak travel seasons like school holidays in Singapore.

Call Now to Avoid Long Hold Times

Scoot Airlines Policies

Baggage Policy

Scoot Airlines’ baggage policy outlines allowances and fees for carry-on and checked bags as of 2025, based on information from flyscoot.com:

• Carry-On Allowance: One personal item (e.g., purse, laptop bag) and one carry-on bag (max 54 x 38 x 23 cm, including handles and wheels) are free for all passengers.
• Checked Baggage:
  • First bag: SGD 50 (international), SGD 30 (domestic), free for ScootPlus or Scoot Club elite.
  • Second bag: SGD 70.
  • Additional bags: SGD 150–SGD 200 depending on the route.
  • Overweight (20–30 kg): SGD 100 extra; Oversize (158–300 cm): SGD 200 extra.
• Lost Baggage: Report within 21 days at the airport or via flyscoot.com. Compensation is governed by the Montreal Convention, with a maximum of approximately SGD 2,000 unless declared value is higher.

Passengers with Scoot Club membership or traveling in premium cabins may receive free checked bags. Check flyscoot.com for route-specific restrictions, especially for Asia-Pacific routes.

Cancellation and Refund Policy

Scoot Airlines’ cancellation and refund policies vary by ticket type, as detailed on flyscoot.com:

• Non-Refundable Tickets: Cancellations within 24 hours of booking are free if the ticket was purchased at least 7 days before departure. Otherwise, a fee of SGD 50–SGD 150 applies, with the remaining value converted to a travel credit.
• Refundable Tickets: Full refunds are available if canceled before departure, processed within 7–10 business days.
• Basic Fares: Non-refundable and non-changeable except within 24 hours of booking, with a SGD 50 change fee thereafter.
• Refunds: Requested via flyscoot.com or by calling +65-6822-8888, with credit card refunds taking 7–10 days and cash/check refunds up to 20 days.

For involuntary cancellations (e.g., due to weather or mechanical issues), Scoot Airlines may offer rebooking or refunds. Check flyscoot.com for the latest waiver policies, especially during monsoon season affecting Singapore.

Seat Selection

Seat selection options are available at booking or later via flyscoot.com or the Scoot app:

• Basic Fares: Seats are assigned at check-in unless passengers pay for Preferred Seats (SGD 10–SGD 100).
• ScootPlus Fares: Free seat selection at booking, with premium options like Stretch Seats available for a fee (SGD 20–SGD 150).
• Scoot Club Members: Receive free access to Preferred and Stretch Seats.

Seat availability varies by flight, so early booking is recommended, especially for popular routes like Singapore to Bangkok. Check flyscoot.com for real-time seat maps.

Pet Policy

Scoot Airlines does not allow pets in the cabin or cargo, with policies updated for 2025 on flyscoot.com:

• Pet Policy: No pets allowed on any flights, except service animals which travel free with proper documentation.
• Restrictions: Service animals must be booked in advance via flyscoot.com or +65-6822-8888.

For service animals, advance notification is required, and health certificates may be needed for international flights. Visit flyscoot.com for full details.

Special Assistance

Scoot Airlines offers support for passengers with special needs, as outlined on flyscoot.com:

• Disability Services: Wheelchair assistance, priority boarding, and accessible seating. Request at least 48 hours in advance via flyscoot.com or +65-6822-8888.
• Unaccompanied Minors: For ages 12–17, SGD 100 each way. Optional service including escort and lounge access at Singapore Changi Airport.

Special assistance enhances travel comfort, especially on long-haul routes; early notification ensures availability. Check flyscoot.com for additional services during peak travel times.

Scoot Club Loyalty Program

The Scoot Club program rewards frequent flyers, with details from flyscoot.com:

• Earning Points: Earn 4–12 points per dollar spent based on membership (base: 4x, Gold: 12x), with bonus points on partner bookings.
• Redeeming Points: Use for flights, upgrades, or partner services (e.g., hotels, car rentals) with flexible redemption options.
• Membership Levels: Silver, Gold, and Platinum offer perks like free upgrades, priority boarding, and complimentary checked bags.

Joining Scoot Club before booking maximizes benefits, especially for frequent Southeast Asian travelers. Check flyscoot.com for current promotions and membership qualification criteria.

Frequently Asked Questions

About Scoot Airlines

Scoot Airlines, founded in 2011 as a subsidiary of Singapore Airlines, is a Singaporean low-cost carrier, headquartered at Changi Airport. Operating from its Singapore hub, it serves over 60 destinations in 15+ countries with a fleet of 50+ aircraft, including Boeing 787s and Airbus A320s. Known for affordability, it’s not part of a major alliance.

Starting as a medium-haul low-cost airline, Scoot offers ScootPlus and Economy with optional Wi-Fi and snacks. Key routes include Singapore to Athens, Berlin, and Perth. The fleet includes the Boeing 787-9, focusing on efficiency.

Scoot Club rewards flyers with points and membership perks. Scoot leads in eco-projects with fuel savings. Visit flyscoot.com or our Resources page for tips.