Saudia Airlines Support

Contact Saudia Airlines

Saudia Airlines provides support via phone, email, and social media. Below are the key methods as of July 25, 2025, sourced from saudia.com:

• Main Customer Service: +966-920-022222 (24/7).
• International Numbers:
  • USA: +1-800-472-8342
  • UK: +44-800-085-8980
  • Australia: +61-2-9279-1000
• Email Support: Available via the contact form on saudia.com (navigate to “Contact Us” > “Customer Service”).
• Live Chat: Accessible through the Saudia mobile app or website under “Contact Us.”
• Social Media:
  • Twitter: @SaudiaAirlines
  • Facebook: Saudia Airlines
• Mailing Address: Saudia Airlines Customer Service, P.O. Box 620, Jeddah 21231, Saudi Arabia.

For the fastest response, use live chat on the Saudia website or app. Phone support is available 24/7 but may involve wait times, especially during peak travel seasons like Ramadan or Hajj.

Call Now to Avoid Long Hold Times

Saudia Airlines Policies

Baggage Policy

Saudia Airlines’ baggage policy outlines allowances and fees for carry-on and checked bags as of 2025, based on information from saudia.com:

• Carry-On Allowance: One personal item (e.g., purse, laptop bag) and one carry-on bag (max 56 x 36 x 23 cm, including handles and wheels) are free for all passengers.
• Checked Baggage:
  • First bag: SAR 200 (international), SAR 100 (domestic), free for Business/First or AlFursan elite.
  • Second bag: SAR 300.
  • Additional bags: SAR 1,000–SAR 1,500 depending on the route.
  • Overweight (23–32 kg): SAR 500 extra; Oversize (158–300 cm): SAR 1,000 extra.
• Lost Baggage: Report within 21 days at the airport or via saudia.com. Compensation is governed by the Montreal Convention, with a maximum of approximately SAR 5,000 unless declared value is higher.

Passengers with AlFursan elite status (Blue, Silver, Gold) or traveling in premium cabins may receive free checked bags. Check saudia.com for route-specific restrictions, especially for Middle East routes.

Cancellation and Refund Policy

Saudia Airlines’ cancellation and refund policies vary by ticket type, as detailed on saudia.com:

• Non-Refundable Tickets: Cancellations within 24 hours of booking are free if the ticket was purchased at least 7 days before departure. Otherwise, a fee of SAR 200–SAR 500 applies, with the remaining value converted to a travel credit.
• Refundable Tickets: Full refunds are available if canceled before departure, processed within 7–10 business days.
• Basic Fares: Non-refundable and non-changeable except within 24 hours of booking, with a SAR 200 change fee thereafter.
• Refunds: Requested via saudia.com or by calling +966-920-022222, with credit card refunds taking 7–10 days and cash/check refunds up to 20 days.

For involuntary cancellations (e.g., due to weather or mechanical issues), Saudia Airlines may offer rebooking or refunds. Check saudia.com for the latest waiver policies, especially during Ramadan.

Seat Selection

Seat selection options are available at booking or later via saudia.com or the Saudia app:

• Basic Fares: Seats are assigned at check-in unless passengers pay for Preferred Seats (SAR 100–SAR 500).
• Flex Fares: Free seat selection at booking, with premium options like Extra Legroom available for a fee (SAR 200–SAR 1,000).
• AlFursan Elite Members: Silver and Gold members receive free access to Preferred and Extra Legroom seats.

Seat availability varies by flight, so early booking is recommended, especially for popular routes like Jeddah to Istanbul. Check saudia.com for real-time seat maps.

Pet Policy

Saudia Airlines allows pets in the cargo hold, with policies updated for 2025 on saudia.com:

• Cargo Pets: Pets must travel in the cargo hold; fees start at SAR 500. Booking required via saudia.com or +966-920-022222.
• Restrictions: No pets to the UK or certain Middle East destinations. Service animals travel free with proper documentation.

Pet travel requires advance reservation, and health certificates may be needed for international flights. Visit saudia.com for full details and route-specific restrictions.

Special Assistance

Saudia Airlines offers support for passengers with special needs, as outlined on saudia.com:

• Disability Services: Wheelchair assistance, priority boarding, and accessible seating. Request at least 48 hours in advance via saudia.com or +966-920-022222.
• Unaccompanied Minors: For ages 5–11, SAR 500 each way. Mandatory for 5–7, optional for 8–11, including escort and lounge access at major hubs like Jeddah King Abdulaziz Airport.

Special assistance enhances travel comfort, especially on long-haul routes; early notification ensures availability. Check saudia.com for additional services during peak travel times like Hajj.

AlFursan Loyalty Program

The AlFursan program rewards frequent flyers, with details from saudia.com:

• Earning Miles: Earn 5–15 miles per dollar spent based on status (base: 5x, Gold: 15x), with bonus miles on partner bookings.
• Redeeming Miles: Use for flights, upgrades, or partner services (e.g., hotels, car rentals) with dynamic pricing.
• Elite Status: Blue, Silver, and Gold offer perks like free upgrades, priority boarding, and complimentary checked bags.

Joining AlFursan before booking maximizes benefits, especially for frequent Middle East travelers. Check saudia.com for current promotions and elite qualification criteria.

Frequently Asked Questions

About Saudia Airlines

Saudia Airlines, founded in 1945, is Saudi Arabia’s flag carrier, headquartered in Jeddah. Operating from hubs in Jeddah, Riyadh, and Dammam, it serves over 100 destinations in 40+ countries with a fleet of 150+ aircraft, including Airbus A330s and Boeing 787s. A SkyTeam member since 2012, it’s known for Middle East connectivity.

Starting as a royal airline, Saudia expanded globally, offering First Class, Business, and Economy with Wi-Fi and dining. Key routes include Jeddah to London, New York, and Manila. The fleet includes the Boeing 777-300ER, focusing on efficiency.

AlFursan rewards flyers with miles and elite status. Saudia leads in eco-projects with sustainable fuels. Visit saudia.com or our Resources page for tips.