Qatar Airways Support - Airline Support Directory

Contact Qatar Airways

Qatar Airways provides support via phone, email, and social media. Below are the key methods as of 2025, sourced from qatarairways.com:

Main Customer Service: +974-4023-0000 (24/7).
International Numbers:
- UK: +44-330-912-1380
- USA: +1-877-777-2827
- Australia: +61-2-8015-0511
Email Support: Via the contact form on qatarairways.com.
Live Chat: Available on the Qatar Airways app or website.
Social Media:
- Twitter: @qatarairways
- Facebook: Qatar Airways
Mailing Address: Qatar Airways, Customer Service, P.O. Box 22550, Doha, Qatar.

Live chat is fastest. Phone support may have waits during peak seasons.

Call Now to Avoid Long Hold Times

Qatar Airways Policies

Baggage Policy

Policy for 2025 includes:

Carry-On: One bag (50 x 37 x 25 cm) and one personal item free.
Checked Baggage:
- First bag: $50 (international), free for Business/First.
- Second bag: $100.
- Overweight (23–32 kg): $150; Oversize: $200.
Lost Baggage: Report within 21 days via qatarairways.com. Compensation per Montreal Convention.

Privilege Club elite members get free bags. Check qatarairways.com.

Cancellation and Refund

Policies:

Non-Refundable: Free within 24 hours if booked 7+ days before; $50–$200 fee with credit.
Refundable: Full refund if canceled early.
Refunds: 7–10 days via qatarairways.com.

Disruptions may offer rebooking. See qatarairways.com.

Seat Selection

Options:

Economy: Assigned at check-in; $20–$100 for extra legroom.
Premium: Free in Business/First; extra for Economy Comfort.
Elite: Free preferred seats.

Pet Policy

Pets allowed:

Cabin: Small pets in carriers for $100–$200.
Cargo: $300+; book via qatarairways.com.
Restrictions: No pets to UK. Service animals free.

Special Assistance

Services:

Disability: Wheelchair, priority; request 48 hours via qatarairways.com.
Minors: $150, ages 5–11, with escort.

Privilege Club Loyalty

Rewards:

Earning: 5–15 miles/dollar by status.
Redeeming: Flights, upgrades.
Elite: Gold, Platinum perks.

Frequently Asked Questions

How do I change my Qatar flight?

Log into qatarairways.com, go to “Manage Booking,” and modify. Fees ($50–$200) apply unless within 24 hours.

What is Qatar’s baggage policy?

One carry-on (50 x 37 x 25 cm) free. Checked bags $50–$200. See qatarairways.com.

How do I contact Qatar?

Call +974-4023-0000, use live chat, or message @qatarairways on Twitter.

Can I get a refund?

Refundable tickets are refundable; non-refundable incur fees unless canceled within 24 hours. Request via qatarairways.com.

How do I track baggage?

Use qatarairways.com’s tool with your claim number or report within 21 days.

Does Qatar allow pets?

Yes, cabin for $100–$200, cargo for $300+. Restrictions apply.

How do I select a seat?

Choose at booking or via qatarairways.com. Economy seats assigned at check-in.

What is Privilege Club?

Privilege Club is Qatar’s loyalty program for miles and perks.

How do I request assistance?

Request 48 hours in advance via qatarairways.com or +974-4023-0000.

What if my flight is canceled?

Qatar offers rebooking or refunds. Check qatarairways.com.

Can infants travel?

Yes, free on lap or 10% fare with bassinets.

How do I check in?

Check in online at qatarairways.com or at the airport, 24 hours before.

What are carry-on limits?

50 x 37 x 25 cm, plus one personal item.

How do I earn Privilege Club miles?

Earn 5–15 miles/dollar by status and partners.

Unaccompanied minors policy?

$150 for ages 5–11 with escort. Contact Qatar.

About Qatar Airways

Qatar Airways, launched in 1993, is the national airline of Qatar, headquartered in Doha. Operating from Hamad International Airport, it serves over 170 destinations in 90+ countries with a fleet of 200+ aircraft, including Airbus A350s and Boeing 777s. As a member of the oneworld alliance, it’s known for its five-star rating by Skytrax.

Starting as a regional carrier, Qatar expanded globally, offering Qsuite Business Class and Economy with Wi-Fi and dining. Key routes include Doha to London, New York, and Sydney. The fleet includes the Boeing 787-9, focusing on luxury and sustainability.

Privilege Club rewards flyers with miles and elite status. Qatar leads in eco-initiatives with sustainable fuels. Visit qatarairways.com or our Resources page for tips.