Contact Lufthansa
Lufthansa provides support via phone, email, and social media. Below are the key methods as of 2025, sourced from lufthansa.com:
- Main Customer Service: +49-69-6970 (24/7).
- International Numbers:
- UK: +44-800-083-3803
- USA: +1-800-645-3880
- Australia: +61-2-8249-6000
- Email Support: Via the contact form on lufthansa.com.
- Live Chat: Available on the Lufthansa app or website.
- Social Media:
- Twitter: @lufthansa
- Facebook: Lufthansa
- Mailing Address: Lufthansa Customer Service, Lufthansa Aviation Center, FRA XC, 60546 Frankfurt, Germany.
Live chat is quickest. Phone support may have waits during peak seasons.
Call Now to Avoid Long Hold TimesLufthansa Policies
Baggage Policy
Policy for 2025 includes:
- Carry-On: One bag (55 x 40 x 23 cm) and one personal item free.
- Checked Baggage:
- First bag: €50 (international), free for Business/First.
- Second bag: €75.
- Overweight (23–32 kg): €100; Oversize: €200.
- Lost Baggage: Report within 21 days via lufthansa.com. Compensation per Montreal Convention.
Miles & More elite members get free bags. Check lufthansa.com.
Cancellation and Refund
Policies:
- Non-Refundable: Free within 24 hours if booked 7+ days before; €50–€150 fee with credit.
- Refundable: Full refund if canceled early.
- Refunds: 7–10 days via lufthansa.com.
Disruptions may offer rebooking. See lufthansa.com.
Seat Selection
Options:
- Economy: Assigned at check-in; €10–€100 for preferred.
- Premium: Free in Business/First; extra for Economy Plus.
- Elite: Free preferred seats.
Pet Policy
Pets allowed:
- Cabin: Small pets in carriers for €50–€125.
- Cargo: €200+; book via lufthansa.com.
- Restrictions: No pets to UK. Service animals free.
Special Assistance
Services:
- Disability: Wheelchair, priority; request 48 hours via lufthansa.com.
- Minors: €100–€150, ages 5–11, with escort.
Miles & More Loyalty
Rewards:
- Earning: 4–12 miles/dollar by status.
- Redeeming: Flights, upgrades.
- Elite: Frequent Traveller, Senator perks.
Frequently Asked Questions
How do I change my Lufthansa flight?
Log into lufthansa.com, go to “My Bookings,” and modify. Fees (€50–€150) apply unless within 24 hours.
What is Lufthansa’s baggage policy?
One carry-on (55 x 40 x 23 cm) free. Checked bags €50–€200. See lufthansa.com.
How do I contact Lufthansa?
Call +49-69-6970, use live chat, or message @lufthansa on Twitter.
Can I get a refund?
Refundable tickets are refundable; non-refundable incur fees unless canceled within 24 hours. Request via lufthansa.com.
How do I track baggage?
Use lufthansa.com’s tool with your claim number or report within 21