Korean Air Support - Airline Support Directory

Contact Korean Air

Korean Air provides support via phone, email, and social media. Below are the key methods as of 2025, sourced from koreanair.com:

Main Customer Service: +82-2-2656-1300 (24/7).
International Numbers:
- UK: +44-207-660-0777
- USA: +1-800-438-5000
- Australia: +61-2-9262-9777
Email Support: Via the contact form on koreanair.com.
Live Chat: Available on the Korean Air app or website.
Social Media:
- Twitter: @KoreanAir_KE
- Facebook: Korean Air
Mailing Address: Korean Air Customer Service, 260, Haneul-gil, Gangseo-gu, Seoul, 07505, South Korea.

Live chat is fastest. Phone support may have waits during peak seasons.

Call Now to Avoid Long Hold Times

Korean Air Policies

Baggage Policy

Policy for 2025 includes:

Carry-On: One bag (55 x 40 x 20 cm) and one personal item free.
Checked Baggage:
- First bag: KRW 50,000 (international), free for Prestige/Business.
- Second bag: KRW 75,000.
- Overweight (23–32 kg): KRW 100,000; Oversize: KRW 200,000.
Lost Baggage: Report within 21 days via koreanair.com. Compensation per Montreal Convention.

Skypass elite members get free bags. Check koreanair.com.

Cancellation and Refund

Policies:

Non-Refundable: Free within 24 hours if booked 7+ days before; KRW 50,000–KRW 150,000 fee with credit.
Refundable: Full refund if canceled early.
Refunds: 7–10 days via koreanair.com.

Disruptions may offer rebooking. See koreanair.com.

Seat Selection

Options:

Economy: Assigned at check-in; KRW 10,000–KRW 100,000 for preferred.
Premium: Free in Prestige/Business; extra for Prestige Plus.
Elite: Free preferred seats.

Pet Policy

Pets allowed:

Cabin: Small pets in carriers for KRW 50,000–KRW 150,000 (not to Australia).
Cargo: KRW 200,000+; book via koreanair.com.
Restrictions: No pets to UK/Australia. Service animals free.

Special Assistance

Services:

Disability: Wheelchair, priority; request 48 hours via koreanair.com.
Minors: KRW 100,000–KRW 150,000, ages 5–11, with escort.

Skypass Loyalty

Rewards:

Earning: 4–12 miles/dollar by status.
Redeeming: Flights, upgrades.
Elite: Morning Calm, Million Miler perks.

Frequently Asked Questions

How do I change my Korean Air flight?

Log into koreanair.com, go to “Manage Booking,” and modify. Fees (KRW 50,000–KRW 150,000) apply unless within 24 hours.

What is Korean Air’s baggage policy?

One carry-on (55 x 40 x 20 cm) free. Checked bags KRW 50,000–KRW 200,000. See koreanair.com.

How do I contact Korean Air?

Call +82-2-2656-1300, use live chat, or message @KoreanAir_KE on Twitter.

Can I get a refund?

Refundable tickets are refundable; non-refundable incur fees unless canceled within 24 hours. Request via koreanair.com.

How do I track baggage?

Use koreanair.com’s tool with your claim number or report within 21 days.

Does Korean Air allow pets?

Yes, cabin for KRW 50,000–KRW 150,000, cargo for KRW 200,000+. Restrictions apply.

How do I select a seat?

Choose at booking or via koreanair.com. Economy seats assigned at check-in.

What is Skypass?

Skypass is Korean Air’s loyalty program for miles and perks.

How do I request assistance?

Request 48 hours in advance via koreanair.com or +82-2-2656-1300.

What if my flight is canceled?

Korean Air offers rebooking or refunds. Check koreanair.com.

Can infants travel?

Yes, free on lap or 10% fare with bassinets.

How do I check in?

Check in online at koreanair.com or at the airport, 24 hours before.

What are carry-on limits?

55 x 40 x 20 cm, plus one personal item.

How do I earn Skypass miles?

Earn 4–12 miles/dollar by status and partners.

Unaccompanied minors policy?

KRW 100,000–KRW 150,000 for ages 5–11 with escort. Contact Korean Air.

About Korean Air

Korean Air, founded in 1969, is South Korea’s flag carrier, headquartered in Seoul. Operating from hubs in Seoul Incheon and Gimpo, it serves over 120 destinations in 40+ countries with a fleet of 150+ aircraft, including Boeing 747s and Airbus A330s. A SkyTeam member since 2000, it’s known for safety.

Starting as a domestic carrier, Korean expanded globally, offering Prestige Class and Economy with Wi-Fi and dining. Key routes include Seoul to Los Angeles, Paris, and Sydney. The fleet includes the Boeing 787-9, focusing on sustainability.

Skypass rewards flyers with miles and elite status. Korean leads in eco-projects with fuel efficiency. Visit koreanair.com or our Resources page for tips.