KLM Airlines Support - Airline Support Directory

Contact KLM Airlines

KLM offers various support channels for passengers. Below are the key contact methods as of 2025, sourced from klm.com:

Main Customer Service: +31-20-649-1441 (24/7).
International Numbers:
- UK: +44-207-626-1000
- USA: +1-866-434-0320
- Australia: +61-2-9101-1948
Email Support: Via the contact form on klm.com under “Contact.”
Live Chat: Available on the KLM app or website.
Social Media:
- Twitter: @KLM
- Facebook: KLM Royal Dutch Airlines
Mailing Address: KLM Royal Dutch Airlines, Customer Service, Amsterdam Airport Schiphol, 1117 ZJ Schiphol, Netherlands.

Use live chat for quick responses. Phone support may have delays during peak times.

Call Now to Avoid Long Hold Times

KLM Airlines Policies

Baggage Policy

KLM’s 2025 baggage policy includes:

Carry-On: One bag (55 x 35 x 25 cm) and one personal item free.
Checked Baggage:
- First bag: €35 (international), free for Business.
- Second bag: €50.
- Overweight (23–32 kg): €100; Oversize: €200.
Lost Baggage: Report within 21 days via klm.com. Compensation per Montreal Convention.

Flying Blue elite members get free bags. Check klm.com for details.

Cancellation and Refund

Policies vary:

Non-Refundable: Free within 24 hours if booked 7+ days before; otherwise, €50–€150 fee with credit.
Refundable: Full refund if canceled early.
Refunds: 7–10 days via klm.com.

Disruptions may offer rebooking. See klm.com.

Seat Selection

Options:

Basic: Assigned at check-in; €10–€100 for preferred.
Premium: Free in Business; extra for Economy Comfort.
Elite: Free preferred seats.

Pet Policy

Pets allowed:

Cabin: Small pets in carriers for €50–€125.
Cargo: €200+; book via klm.com.
Restrictions: No pets to UK. Service animals free.

Special Assistance

Services:

Disability: Wheelchair, priority; request 48 hours via klm.com.
Minors: €100–€150, ages 5–11, with escort.

Flying Blue Loyalty

Rewards:

Earning: 4–12 miles/dollar by status.
Redeeming: Flights, upgrades.
Elite: Perks like upgrades.

Frequently Asked Questions

How do I change my KLM flight?

Log into klm.com, go to “My Trip,” and modify. Fees (€50–€150) apply unless within 24 hours.

What is KLM’s baggage policy?

One carry-on (55 x 35 x 25 cm) free. Checked bags €35–€200. See klm.com.

How do I contact KLM?

Call +31-20-649-1441, use live chat, or message @KLM on Twitter.

Can I get a refund?

Refundable tickets are refundable; non-refundable incur fees unless canceled within 24 hours. Request via klm.com.

How do I track baggage?

Use klm.com’s tool with your claim number or report within 21 days.

Does KLM allow pets?

Yes, cabin for €50–€125, cargo for €200+. Restrictions apply.

How do I select a seat?

Choose at booking or via klm.com. Basic seats assigned at check-in.

What is Flying Blue?

Flying Blue is KLM’s loyalty program for miles and perks.

How do I request assistance?

Request 48 hours in advance via klm.com or +31-20-649-1441.

What if my flight is canceled?

KLM offers rebooking or refunds. Check klm.com.

Can infants travel?

Yes, free on lap or 10% fare with bassinets.

How do I check in?

Check in online at klm.com or at the airport, 24 hours before.

What are carry-on limits?

55 x 35 x 25 cm, plus one personal item.

How do I earn Flying Blue miles?

Earn 4–12 miles/dollar by status and partners.

Unaccompanied minors policy?

€100–€150 for ages 5–11 with escort. Contact KLM.

About KLM Airlines

KLM Royal Dutch Airlines, founded in 1919, is the world’s oldest operating airline, headquartered at Amsterdam Airport Schiphol. Operating from hubs in Amsterdam and Paris, it serves over 145 destinations in 70+ countries with a fleet of 100+ aircraft, including Boeing 787s and Airbus A330s. As part of the Air France-KLM group and SkyTeam alliance, KLM merged operations in 2004.

Starting as a mail carrier, KLM expanded into passenger service, offering World Business Class and Economy with Wi-Fi and dining. Key routes include Amsterdam to New York, Tokyo, and Cape Town. The fleet includes eco-friendly planes like the Boeing 777-300ER, focusing on sustainability.

Flying Blue rewards flyers with miles and elite status. KLM leads in green initiatives with sustainable fuels. Visit klm.com or our Resources page for tips.