Contact JetBlue
JetBlue offers support via phone, email, and social media. Below are the key methods as of 2025, sourced from jetblue.com:
- Main Customer Service: +1-800-538-2583 (24/7).
- Email Support: Via the contact form on jetblue.com.
- Live Chat: Available on the JetBlue app or website.
- Social Media:
- Mailing Address: JetBlue Customer Service, 27-01 Queens Plaza North, Long Island City, NY 11101, USA.
Live chat is fastest. Phone support may have waits during peak seasons.
Call Now to Avoid Long Hold TimesJetBlue Policies
Baggage Policy
Policy for 2025 includes:
- Carry-On: One bag (22 x 14 x 9 inches) and one personal item free.
- Checked Baggage:
- First bag: $35 (domestic), free for Mosaic.
- Second bag: $50.
- Overweight (51–70 lbs): $100; Oversize: $150.
- Lost Baggage: Report within 24 hours via jetblue.com. Compensation up to $3,400.
TrueBlue Mosaic members get free bags. Check jetblue.com.
Cancellation and Refund
Policies:
- Non-Refundable: Free within 24 hours if booked 7+ days before; $99–$200 fee with credit.
- Refundable: Full refund if canceled early.
- Refunds: 7–10 days via jetblue.com.
Disruptions may offer rebooking. See jetblue.com.
Seat Selection
Options:
- Blue Basic: Assigned at check-in; $10–$100 for Even More Space.
- Blue/Blue Extra: Free at booking; extra for Even More Space.
- Mosaic: Free Even More Space.
Pet Policy
Pets allowed:
- Cabin: Small pets in carriers for $125 (not to Europe).
- Restrictions: No cargo pets. Service animals free.
Special Assistance
Services:
- Disability: Wheelchair, priority; request 48 hours via jetblue.com.
- Minors: $100, ages 5–14, with escort.
TrueBlue Loyalty
Rewards:
- Earning: 3–9 points/dollar by status.
- Redeeming: Flights, upgrades.
- Elite: Mosaic perks.
Frequently Asked Questions
How do I change my JetBlue flight?
Log into jetblue.com, go to “Manage Trips,” and modify. Fees ($99–$200) apply unless within 24 hours.
What is JetBlue’s baggage policy?
One carry-on (22 x 14 x 9 inches) free. Checked bags $35–$150. See jetblue.com.
How do I contact JetBlue?
Call +1-800-538-2583, use live chat, or message @JetBlue on Twitter.
Can I get a refund?
Refundable tickets are refundable; non-refundable incur fees unless canceled within 24 hours. Request via jetblue.com.
How do I track baggage?
Use jetblue.com’s tool with your claim number or report within 24 hours.
Does JetBlue allow pets?
Yes, cabin for $125. No cargo pets. Restrictions apply.
How do I select a seat?
Choose at booking or via jetblue.com. Blue Basic seats assigned at check-in.
What is TrueBlue?
TrueBlue is JetBlue’s loyalty program for points and perks.
How do I request assistance?
Request 48 hours in advance via jetblue.com or +1-800-538-2583.
What if my flight is canceled?
JetBlue offers rebooking or refunds. Check jetblue.com.
Can infants travel?
Yes, free on lap or 10% fare with bassinets.
How do I check in?
Check in online at jetblue.com or at the airport, 24 hours before.
What are carry-on limits?
22 x 14 x 9 inches, plus one personal item.
How do I earn TrueBlue points?
Earn 3–9 points/dollar by status and partners.
Unaccompanied minors policy?
$100 for ages 5–14 with escort. Contact JetBlue.
About JetBlue
JetBlue, founded in 1998, is a U.S. low-cost carrier, headquartered in Long Island City, New York. Operating from hubs in New York-JFK, Boston, and Orlando, it serves over 100 destinations in the Americas with a fleet of 250+ aircraft, including Airbus A320s and A321s. Known for customer service, it’s not part of a major alliance.
Starting as a budget airline, JetBlue offers Mint Business and Economy with Wi-Fi and snacks. Key routes include New York to Los Angeles, London, and Cancun. The fleet includes the Airbus A220, focusing on efficiency.
TrueBlue rewards flyers with points and Mosaic status. JetBlue leads in eco-projects with carbon offsets. Visit jetblue.com or our Resources page for tips.