Iberia Support

Contact Iberia

Iberia provides support via phone, email, and social media. Below are the key methods as of July 25, 2025, sourced from iberia.com:

• Main Customer Service: +34-913-02-1100 (24/7).
• International Numbers:
  • UK: +44-800-085-9895
  • USA: +1-800-772-4642
  • Mexico: +52-55-5209-1400
• Email Support: Available via the contact form on iberia.com (navigate to “Contact Us” > “Customer Service”).
• Live Chat: Accessible through the Iberia mobile app or website under “Contact Us.”
• Social Media:
  • Twitter: @iberia
  • Facebook: Iberia
• Mailing Address: Iberia Customer Service, Iberia Headquarters, Calle Martínez Villergas 49, 28027 Madrid, Spain.

For the fastest response, use live chat on the Iberia website or app. Phone support is available 24/7 but may involve wait times, especially during peak travel seasons like summer or Christmas.

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Iberia Policies

Baggage Policy

Iberia’s baggage policy outlines allowances and fees for carry-on and checked bags as of 2025, based on information from iberia.com:

• Carry-On Allowance: One personal item (e.g., purse, laptop bag) and one carry-on bag (max 56 x 40 x 25 cm, including handles and wheels) are free for all passengers.
• Checked Baggage:
  • First bag: €40 (international), free for Business Class or Iberia Plus elite.
  • Second bag: €60.
  • Additional bags: €150–$200 depending on the route.
  • Overweight (23–32 kg): €100 extra; Oversize (158–300 cm): €200 extra.
• Lost Baggage: Report within 21 days at the airport or via iberia.com. Compensation is governed by the Montreal Convention, with a maximum of approximately €1,300 EUR unless declared value is higher.

Passengers with Iberia Plus elite status (Silver, Gold, Platinum) or traveling in premium cabins may receive free checked bags. Check iberia.com for route-specific restrictions, especially for transatlantic flights.

Cancellation and Refund Policy

Iberia’s cancellation and refund policies vary by ticket type, as detailed on iberia.com:

• Non-Refundable Tickets: Cancellations within 24 hours of booking are free if the ticket was purchased at least 7 days before departure. Otherwise, a fee of €50–€150 applies, with the remaining value converted to an Avios travel credit.
• Refundable Tickets: Full refunds are available if canceled before departure, processed within 7–10 business days.
• Basic Fares: Non-refundable and non-changeable except within 24 hours of booking, with a €50 change fee thereafter.
• Refunds: Requested via iberia.com or by calling +34-913-02-1100, with credit card refunds taking 7–10 days and cash/check refunds up to 20 days.

For involuntary cancellations (e.g., due to weather or mechanical issues), Iberia may offer rebooking or refunds. Check iberia.com for the latest waiver policies, especially during European summer travel peaks.

Seat Selection

Seat selection options are available at booking or later via iberia.com or the Iberia app:

• Basic Fares: Seats are assigned at check-in unless passengers pay for Preferred Seats (€10–€100).
• Flex and Choice Fares: Free seat selection at booking, with premium options like Extra Legroom available for a fee (€20–€150).
• Iberia Plus Elite Members: Silver, Gold, and Platinum members receive free access to Preferred and Extra Legroom seats.

Seat availability varies by flight, so early booking is recommended, especially for popular routes like Madrid to Buenos Aires. Check iberia.com for real-time seat maps.

Pet Policy

Iberia allows pets in the cabin or cargo hold, with policies updated for 2025 on iberia.com:

• Cabin Pets: Small cats or dogs in approved carriers (max 55 x 35 x 25 cm) for €50–€125 one-way. Limited to 2 pets per passenger, with restrictions to certain destinations.
• Cargo Pets: Larger pets or those not allowed in the cabin; fees start at €200. Booking required via iberia.com or +34-913-02-1100.
• Restrictions: No pets on transatlantic flights or to the UK. Service animals travel free with proper documentation.

Pet travel requires advance reservation, and health certificates may be needed for international flights. Visit iberia.com for full details and route-specific restrictions.

Special Assistance

Iberia offers support for passengers with special needs, as outlined on iberia.com:

• Disability Services: Wheelchair assistance, priority boarding, and accessible seating. Request at least 48 hours in advance via iberia.com or +34-913-02-1100.
• Unaccompanied Minors: For ages 5–11, €100–€150 each way. Mandatory for 5–7, optional for 8–11, including escort and lounge access at major hubs like Madrid-Barajas.

Special assistance enhances travel comfort, especially on long-haul routes; early notification ensures availability. Check iberia.com for additional services during peak travel times.

Iberia Plus Loyalty Program

The Iberia Plus program rewards frequent flyers, with details from iberia.com:

• Earning Avios: Earn 4–12 Avios per euro spent based on status (base: 4x, Platinum: 12x), with bonus Avios on partner bookings.
• Redeeming Avios: Use for flights, upgrades, or partner services (e.g., hotels, car rentals) with flexible redemption options.
• Elite Status: Silver, Gold, and Platinum offer perks like free upgrades, priority boarding, and complimentary checked bags.

Joining Iberia Plus before booking maximizes benefits, especially for frequent European travelers. Check iberia.com for current promotions and elite qualification criteria.

Frequently Asked Questions

About Iberia

Iberia, founded in 1927, is Spain’s flag carrier,