Contact Frontier Airlines
Frontier Airlines offers support via phone, email, and social media. Below are the key methods as of 2025, sourced from flyfrontier.com:
- Main Customer Service: +1-801-401-9200 (24/7).
- Email Support: Via the contact form on flyfrontier.com.
- Live Chat: Available on the Frontier app or website.
- Social Media:
- Twitter: @FlyFrontier
- Facebook: Frontier Airlines
- Mailing Address: Frontier Airlines Customer Service, 4545 Airport Way, Denver, CO 80239, USA.
Live chat is fastest. Phone support may have waits during peak seasons.
Call Now to Avoid Long Hold TimesFrontier Airlines Policies
Baggage Policy
Policy for 2025 includes:
- Carry-On: One personal item free; carry-on bag $30–$60 if pre-booked.
- Checked Baggage:
- First bag: $30–$50.
- Second bag: $45–$70.
- Overweight (51–70 lbs): $75; Oversize: $100.
- Lost Baggage: Report within 24 hours via flyfrontier.com. Compensation up to $3,400.
Frontier Miles elite members get free bags. Check flyfrontier.com.
Cancellation and Refund
Policies:
- Non-Refundable: Free within 24 hours if booked 7+ days before; $99–$150 fee with credit.
- Refundable: Full refund if canceled early (rare).
- Refunds: 7–10 days via flyfrontier.com.
Disruptions may offer rebooking. See flyfrontier.com.
Seat Selection
Options:
- Basic: Assigned at check-in; $5–$40 for preferred.
- Stretch: $20–$100 extra.
- Elite: Free preferred seats for Elite.
Pet Policy
Pets allowed:
- Cabin: Small pets in carriers for $110 (not to Hawaii).
- Restrictions: No cargo pets. Service animals free.
Special Assistance
Services:
- Disability: Wheelchair, priority; request 48 hours via flyfrontier.com.
- Minors: $100, ages 5–14, with escort.
Frontier Miles Loyalty
Rewards:
- Earning: 5–10 points/dollar by status.
- Redeeming: Flights, upgrades.
- Elite: Elite, Elite Plus perks.
Frequently Asked Questions
How do I change my Frontier flight?
Log into flyfrontier.com, go to “My Trips,” and modify. Fees ($99–$150) apply unless within 24 hours.
What is Frontier’s baggage policy?
One personal item free; carry-on $30–$60. Checked bags $30–$100. See flyfrontier.com.
How do I contact Frontier?
Call +1-801-401-9200, use live chat, or message @FlyFrontier on Twitter.
Can I get a refund?
Refundable tickets are rare; non-refundable incur fees unless canceled within 24 hours. Request via flyfrontier.com.
How do I track baggage?
Use flyfrontier.com’s tool with your claim number or report within 24 hours.
Does Frontier allow pets?
Yes, cabin for $110. No cargo pets. Restrictions apply.
How do I select a seat?
Choose at booking or via flyfrontier.com. Basic seats assigned at check-in.
What is Frontier Miles?
Frontier Miles is Frontier’s loyalty program for points and perks.
How do I request assistance?
Request 48 hours in advance via flyfrontier.com or +1-801-401-9200.
What if my flight is canceled?
Frontier offers rebooking or credits. Check flyfrontier.com.
Can infants travel?
Yes, free on lap or 10% fare with bassinets.
How do I check in?
Check in online at flyfrontier.com or at the airport, 24 hours before.
What are carry-on limits?
One personal item free; carry-on 24 x 16 x 10 inches with fee.
How do I earn Frontier Miles points?
Earn 5–10 points/dollar by status and partners.
Unaccompanied minors policy?
$100 for ages 5–14 with escort. Contact Frontier.
About Frontier Airlines
Frontier Airlines, founded in 1994, is a U.S. ultra-low-cost carrier, headquartered in Denver, Colorado. Operating from hubs in Denver, Las Vegas, and Orlando, it serves over 100 destinations in the Americas with a fleet of 100+ aircraft, including Airbus A320s. Known for low fares, it’s not part of a major alliance.
Starting as a regional carrier, Frontier offers Stretch Seating and Economy with optional Wi-Fi. Key routes include Denver to Los Angeles, Cancun, and Chicago. The fleet includes the Airbus A321neo, focusing on efficiency.
Frontier Miles rewards flyers with points and elite status. Frontier leads in eco-projects with fuel savings. Visit flyfrontier.com or our Resources page for tips.