Etihad Airways Support - Airline Support Directory

Contact Etihad Airways

Etihad offers support via phone, email, and social media. Below are the key methods as of 2025, sourced from etihad.com:

Main Customer Service: +971-600-555666 (24/7).
International Numbers:
- UK: +44-207-449-7300
- USA: +1-877-690-0767
- Australia: +61-2-8027-2000
Email Support: Via the contact form on etihad.com.
Live Chat: Available on the Etihad app or website.
Social Media:
- Twitter: @etihad
- Facebook: Etihad Airways
Mailing Address: Etihad Airways, Customer Service, P.O. Box 35566, Abu Dhabi, UAE.

Live chat is fastest. Phone support may have waits during peak periods.

Call Now to Avoid Long Hold Times

Etihad Airways Policies

Baggage Policy

Policy for 2025 includes:

Carry-On: One bag (55 x 38 x 20 cm) and one personal item free.
Checked Baggage:
- First bag: $40 (international), free for Business/First.
- Second bag: $80.
- Overweight (23–32 kg): $150; Oversize: $200.
Lost Baggage: Report within 21 days via etihad.com. Compensation per Montreal Convention.

Etihad Guest elite members get free bags. Check etihad.com.

Cancellation and Refund

Policies:

Non-Refundable: Free within 24 hours if booked 7+ days before; $50–$200 fee with credit.
Refundable: Full refund if canceled early.
Refunds: 7–10 days via etihad.com.

Disruptions may offer rebooking. See etihad.com.

Seat Selection

Options:

Economy: Assigned at check-in; $20–$100 for extra legroom.
Premium: Free in Business/First; extra for Economy Comfort.
Elite: Free preferred seats.

Pet Policy

Pets allowed:

Cabin: Small pets in carriers for $100–$200.
Cargo: $300+; book via etihad.com.
Restrictions: No pets to UK. Service animals free.

Special Assistance

Services:

Disability: Wheelchair, priority; request 48 hours via etihad.com.
Minors: $150, ages 5–11, with escort.

Etihad Guest Loyalty

Rewards:

Earning: 5–15 miles/dollar by status.
Redeeming: Flights, upgrades.
Elite: Silver, Gold, Platinum perks.

Frequently Asked Questions

How do I change my Etihad flight?

Log into etihad.com, go to “Manage Booking,” and modify. Fees ($50–$200) apply unless within 24 hours.

What is Etihad’s baggage policy?

One carry-on (55 x 38 x 20 cm) free. Checked bags $40–$200. See etihad.com.

How do I contact Etihad?

Call +971-600-555666, use live chat, or message @etihad on Twitter.

Can I get a refund?

Refundable tickets are refundable; non-refundable incur fees unless canceled within 24 hours. Request via etihad.com.

How do I track baggage?

Use etihad.com’s tool with your claim number or report within 21 days.

Does Etihad allow pets?

Yes, cabin for $100–$200, cargo for $300+. Restrictions apply.

How do I select a seat?

Choose at booking or via etihad.com. Economy seats assigned at check-in.

What is Etihad Guest?

Etihad Guest is Etihad’s loyalty program for miles and perks.

How do I request assistance?

Request 48 hours in advance via etihad.com or +971-600-555666.

What if my flight is canceled?

Etihad offers rebooking or refunds. Check etihad.com.

Can infants travel?

Yes, free on lap or 10% fare with bassinets.

How do I check in?

Check in online at etihad.com or at the airport, 24 hours before.

What are carry-on limits?

55 x 38 x 20 cm, plus one personal item.

How do I earn Etihad Guest miles?

Earn 5–15 miles/dollar by status and partners.

Unaccompanied minors policy?

$150 for ages 5–11 with escort. Contact Etihad.

About Etihad Airways

Etihad Airways, launched in 2003, is the national airline of the UAE, headquartered in Abu Dhabi. Operating from Abu Dhabi International Airport, it serves over 80 destinations in 50+ countries with a fleet of 100+ aircraft, including Airbus A380s and Boeing 787s. As a member of the Arab Air Carriers Organization, it focuses on luxury travel.

Starting with a vision to rival global carriers, Etihad offers The Residence, Business, and Economy with Wi-Fi and dining. Key routes include Abu Dhabi to London, New York, and Melbourne. The fleet includes the Airbus A350, emphasizing sustainability.

Etihad Guest rewards flyers with miles and elite status. The airline leads in eco-projects with carbon offset programs. Visit etihad.com or our Resources page for tips.