Contact Emirates
Emirates provides support via phone, email, and social media. Below are the key methods as of 2025, sourced from emirates.com:
- Main Customer Service: +971-600-555555 (24/7).
- International Numbers:
- UK: +44-207-385-8888
- USA: +1-800-777-3999
- Australia: +61-2-9262-9777
- Email Support: Via the contact form on emirates.com.
- Live Chat: Available on the Emirates app or website.
- Social Media:
- Mailing Address: Emirates Customer Service, Emirates Group Headquarters, P.O. Box 686, Dubai, UAE.
Live chat is quickest. Phone support may have waits during peak times.
Call Now to Avoid Long Hold TimesEmirates Policies
Baggage Policy
Policy for 2025 includes:
- Carry-On: One bag (55 x 38 x 20 cm) and one personal item free.
- Checked Baggage:
- First bag: $40 (international), free for Business/First.
- Second bag: $80.
- Overweight (23–32 kg): $150; Oversize: $200.
- Lost Baggage: Report within 21 days via emirates.com. Compensation per Montreal Convention.
Skywards elite members get free bags. Check emirates.com.
Cancellation and Refund
Policies:
- Non-Refundable: Free within 24 hours if booked 7+ days before; $50–$200 fee with credit.
- Refundable: Full refund if canceled early.
- Refunds: 7–10 days via emirates.com.
Disruptions may offer rebooking. See emirates.com.
Seat Selection
Options:
- Economy: Assigned at check-in; $20–$100 for extra legroom.
- Premium: Free in Business/First; extra for Economy Comfort.
- Elite: Free preferred seats.
Pet Policy
Pets allowed:
- Cabin: Small pets in carriers for $100–$200.
- Cargo: $300+; book via emirates.com.
- Restrictions: No pets to UK. Service animals free.
Special Assistance
Services:
- Disability: Wheelchair, priority; request 48 hours via emirates.com.
- Minors: $150, ages 5–11, with escort.
Skywards Loyalty
Rewards:
- Earning: 5–15 miles/dollar by status.
- Redeeming: Flights, upgrades.
- Elite: Silver, Gold, Platinum perks.
Frequently Asked Questions
How do I change my Emirates flight?
Log into emirates.com, go to “Manage Booking,” and modify. Fees ($50–$200) apply unless within 24 hours.
What is Emirates’ baggage policy?
One carry-on (55 x 38 x 20 cm) free. Checked bags $40–$200. See emirates.com.
How do I contact Emirates?
Call +971-600-555555, use live chat, or message @emirates on Twitter.
Can I get a refund?
Refundable tickets are refundable; non-refundable incur fees unless canceled within 24 hours. Request via emirates.com.
How do I track baggage?
Use emirates.com’s tool with your claim number or report within 21 days.
Does Emirates allow pets?
Yes, cabin for $100–$200, cargo for $300+. Restrictions apply.
How do I select a seat?
Choose at booking or via emirates.com. Economy seats assigned at check-in.
What is Skywards?
Skywards is Emirates’ loyalty program for miles and perks.
How do I request assistance?
Request 48 hours in advance via emirates.com or +971-600-555555.
What if my flight is canceled?
Emirates offers rebooking or refunds. Check emirates.com.
Can infants travel?
Yes, free on lap or 10% fare with bassinets.
How do I check in?
Check in online at emirates.com or at the airport, 24 hours before.
What are carry-on limits?
55 x 38 x 20 cm, plus one personal item.
How do I earn Skywards miles?
Earn 5–15 miles/dollar by status and partners.
Unaccompanied minors policy?
$150 for ages 5–11 with escort. Contact Emirates.
About Emirates
Emirates, founded in 1985, is the UAE’s flagship carrier, headquartered in Dubai. Operating from Dubai International Airport, it serves over 140 destinations in 80+ countries with a fleet of 250+ aircraft, including Airbus A380s and Boeing 777s. Known for luxury, it’s a member of the Arab Air Carriers Organization.
Starting with two leased planes, Emirates grew into a global leader, offering First Class suites and Economy with Wi-Fi and dining. Key routes include Dubai to London, Sydney, and New York. The fleet includes the Boeing 787-10, emphasizing sustainability.
Skywards rewards flyers with miles and elite status. Emirates leads in eco-projects with biofuel trials. Visit emirates.com or our Resources page for tips.