China Airlines Support - Airline Support Directory

Contact China Airlines

China Airlines provides support via phone, email, and social media. Below are the key methods as of July 25, 2025, sourced from china-airlines.com:

Main Customer Service: +886-3-351-9888 (24/7).
International Numbers:
- UK: +44-207-612-0338
- USA: +1-800-227-5118
- Australia: +61-2-9299-2233
Email Support: Available via the contact form on china-airlines.com (navigate to “Contact Us” > “Customer Service”).
Live Chat: Accessible through the China Airlines mobile app or website under “Contact Us.”
Social Media:
- Twitter: @ChinaAirlinesTW
- Facebook: China Airlines
Mailing Address: China Airlines Customer Service, No. 1, Hangzhan S. Rd., Dayuan Dist., Taoyuan City 33758, Taiwan.

For the fastest response, use live chat on the China Airlines website or app. Phone support is available 24/7 but may involve wait times, especially during peak travel seasons like Lunar New Year.

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China Airlines Policies

Baggage Policy

China Airlines’ baggage policy outlines allowances and fees for carry-on and checked bags as of 2025, based on information from china-airlines.com:

Carry-On Allowance: One personal item (e.g., purse, laptop bag) and one carry-on bag (max 56 x 36 x 23 cm, including handles and wheels) are free for all passengers.
Checked Baggage:
- First bag: TWD 1,000 (international), free for Business/First or Dynasty Flyer elite.
- Second bag: TWD 1,500.
- Additional bags: TWD 5,000–TWD 7,000 depending on the route.
- Overweight (23–32 kg): TWD 2,000 extra; Oversize (158–300 cm): TWD 3,000 extra.
Lost Baggage: Report within 21 days at the airport or via china-airlines.com. Compensation is governed by the Montreal Convention, with a maximum of approximately TWD 40,000 unless declared value is higher.

Passengers with Dynasty Flyer elite status (Silver, Gold, Diamond) or traveling in premium cabins may receive free checked bags. Check china-airlines.com for route-specific restrictions, especially for Asia-Pacific routes.

Cancellation and Refund Policy

China Airlines’ cancellation and refund policies vary by ticket type, as detailed on china-airlines.com:

Non-Refundable Tickets: Cancellations within 24 hours of booking are free if the ticket was purchased at least 7 days before departure. Otherwise, a fee of TWD 1,000–TWD 3,000 applies, with the remaining value converted to a travel credit.
Refundable Tickets: Full refunds are available if canceled before departure, processed within 7–10 business days.
Economy Promo Fares: Non-refundable and non-changeable except within 24 hours of booking, with a TWD 1,000 change fee thereafter.
Refunds: Requested via china-airlines.com or by calling +886-3-351-9888, with credit card refunds taking 7–10 days and cash/check refunds up to 20 days.

For involuntary cancellations (e.g., due to weather or mechanical issues), China Airlines may offer rebooking or refunds. Check china-airlines.com for the latest waiver policies, especially during typhoon season affecting Taiwan.

Seat Selection

Seat selection options are available at booking or later via china-airlines.com or the China Airlines app:

Economy Promo: Seats are assigned at check-in unless passengers pay for Preferred Seats (TWD 500–TWD 2,000).
Flex and Above: Free seat selection at booking, with premium options like Extra Legroom available for a fee (TWD 1,000–TWD 3,000).
Dynasty Flyer Elite Members: Silver, Gold, and Diamond members receive free access to Preferred and Extra Legroom seats.

Seat availability varies by flight, so early booking is recommended, especially for popular routes like Taipei to Los Angeles. Check china-airlines.com for real-time seat maps.

Pet Policy

China Airlines allows pets in the cargo hold (no cabin pets), with policies updated for 2025 on china-airlines.com:

Cargo Pets: All pets must travel in the cargo hold; fees start at TWD 5,000. Booking required via china-airlines.com or +886-3-351-9888.
Restrictions: No pets to the UK, Australia, or New Zealand due to quarantine laws. Service animals travel free with proper documentation.

Pet travel requires advance reservation (at least 7 days), and health certificates are mandatory for international flights. Visit china-airlines.com for full details and route-specific restrictions.

Special Assistance

China Airlines offers support for passengers with special needs, as outlined on china-airlines.com:

Disability Services: Wheelchair assistance, priority boarding, and accessible seating. Request at least 48 hours in advance via china-airlines.com or +886-3-351-9888.
Unaccompanied Minors: For ages 5–11, TWD 2,000 each way. Mandatory for 5–7, optional for 8–11, including escort and lounge access at Taiwan Taoyuan International Airport.

Special assistance enhances travel comfort, especially on long-haul routes; early notification ensures availability. Check china-airlines.com for additional services during peak travel times.

Dynasty Flyer Loyalty Program

The Dynasty Flyer program rewards frequent flyers, with details from china-airlines.com:

Earning Miles: Earn 5–15 miles per dollar spent based on status (base: 5x, Diamond: 15x), with bonus miles on partner bookings.
Redeeming Miles: Use for flights, upgrades, or partner services (e.g., hotels, car rentals) with dynamic pricing.
Elite Status: Silver, Gold, and Diamond offer perks like free upgrades, priority boarding, and complimentary checked bags.

Joining Dynasty Flyer before booking maximizes benefits, especially for frequent Asia-Pacific travelers. Check china-airlines.com for current promotions and elite qualification criteria.

Frequently Asked Questions

How do I change my China Airlines flight?

Log in to china-airlines.com, go to “Manage Booking,” select your booking, and choose “Change Trip.” Fees of TWD 1,000–TWD 3,000 apply for non-refundable tickets unless changed within 24 hours of booking (free if booked 7+ days before departure).

What is China Airlines’ baggage policy?

One carry-on (56 x 36 x 23 cm) and one personal item are free. Checked bags cost TWD 1,000–TWD 7,000 depending on number and route. Elite members get free checked bags. See china-airlines.com for details.

How do I contact China Airlines customer service?

Call +886-3-351-9888, use live chat on china-airlines.com, or message @ChinaAirlinesTW on Twitter. Regional numbers are available for international travelers.

Can I get a refund for my China Airlines flight?

Refundable tickets are fully refundable. Non-refundable tickets may incur fees unless canceled within 24 hours. Request refunds via china-airlines.com.

How do I track my China Airlines baggage?

Use the baggage tracking tool on china-airlines.com with your claim number or file a report at the airport within 21 days if luggage is lost.

Does China Airlines allow pets?

Pets travel in cargo for TWD 5,000+. No cabin pets. Restrictions apply for certain routes. Book via china-airlines.com.

How do I select a seat on China Airlines?

Choose seats at booking or via “Manage Booking” on china-airlines.com. Economy Promo seats are assigned at check-in unless you pay for Preferred seats.

What is the Dynasty Flyer program?

Dynasty Flyer is China Airlines’ loyalty program, offering miles for flights and partners, redeemable for flights, upgrades, and more.

How do I request special assistance on China Airlines?

Contact China Airlines 48 hours before your flight via china-airlines.com or +886-3-351-9888 to arrange wheelchair assistance or other services.

What happens if my China Airlines flight is canceled?

China Airlines will rebook you on the next available flight or offer a refund. Check china-airlines.com for involuntary cancellation policies.

Can I travel with an infant on China Airlines?

Infants under 2 travel free on an adult’s lap (domestic) or 10% of the adult fare (international). Bassinets are available on select flights.

How do I check in for my China Airlines flight?

Check in online at china-airlines.com, via the mobile app, or at the airport. Online check-in opens 24 hours before departure.

What are China Airlines’ carry-on restrictions?

Carry-ons must be 56 x 36 x 23 cm. One personal item (e.g., purse) is also allowed free.

How do I earn Dynasty Flyer miles?

Earn 5–15 miles per dollar spent on flights, depending on status. Miles can also be earned with partners like hotels and car rentals.

What is China Airlines’ policy for unaccompanied minors?

Children aged 5–11 can travel as unaccompanied minors for TWD 2,000 each way, with escort and lounge access. Contact China Airlines to arrange.

About China Airlines

China Airlines, founded in 1959, is Taiwan’s flag carrier, headquartered at Taiwan Taoyuan International Airport. Operating from its Taipei hub, it serves over 90 destinations in 20+ countries with a fleet of 70+ aircraft, including Airbus A350s and Boeing 777s. A SkyTeam member since 2011, it’s known for Asia-Pacific connectivity.

Starting as a government-owned airline, China Airlines grew into a major carrier, offering Business Class and Economy with Wi-Fi and dining. Key routes include Taipei to Los Angeles, Tokyo, and Sydney. The fleet includes the Airbus A321neo, focusing on fuel efficiency.

The Dynasty Flyer program rewards frequent flyers with miles and elite status perks. China Airlines prioritizes sustainability with carbon offset initiatives. For the latest updates, visit china-airlines.com or explore our Resources page for travel tips.