Cathay Pacific Support

Contact Cathay Pacific

Cathay Pacific provides support via phone, email, and social media. Below are the key methods as of July 25, 2025, sourced from cathaypacific.com:

• Main Customer Service: +852-2747-6000 (24/7).
• International Numbers:
  • UK: +44-800-389-5152
  • USA: +1-800-233-2742
  • Australia: +61-2-9279-1000
• Email Support: Available via the contact form on cathaypacific.com (navigate to “Contact Us” > “Customer Service”).
• Live Chat: Accessible through the Cathay Pacific mobile app or website under “Contact Us.”
• Social Media:
  • Twitter: @cathaypacific
  • Facebook: Cathay Pacific
• Mailing Address: Cathay Pacific Customer Service, 12/F, One Pacific Place, 88 Queensway, Hong Kong.

For the fastest response, use live chat on the Cathay Pacific website or app. Phone support is available 24/7 but may involve wait times, especially during peak travel seasons like Chinese New Year or summer.

Call Now to Avoid Long Hold Times

Cathay Pacific Policies

Baggage Policy

Cathay Pacific’s baggage policy outlines allowances and fees for carry-on and checked bags as of 2025, based on information from cathaypacific.com:

• Carry-On Allowance: One personal item (e.g., purse, laptop bag) and one carry-on bag (max 56 x 36 x 23 cm, including handles and wheels) are free for all passengers.
• Checked Baggage:
  • First bag: HKD 300 (international), free for Business/First or Marco Polo elite.
  • Second bag: HKD 400.
  • Additional bags: HKD 1,000–HKD 1,500 depending on the route.
  • Overweight (23–32 kg): HKD 500 extra; Oversize (158–300 cm): HKD 1,000 extra.
• Lost Baggage: Report within 21 days at the airport or via cathaypacific.com. Compensation is governed by the Montreal Convention, with a maximum of approximately HKD 13,000 unless declared value is higher.

Passengers with Marco Polo Club elite status (Silver, Gold, Diamond) or traveling in premium cabins may receive free checked bags. Check cathaypacific.com for route-specific restrictions, especially for Asia-Pacific routes.

Cancellation and Refund Policy

Cathay Pacific’s cancellation and refund policies vary by ticket type, as detailed on cathaypacific.com:

• Non-Refundable Tickets: Cancellations within 24 hours of booking are free if the ticket was purchased at least 7 days before departure. Otherwise, a fee of HKD 500–HKD 1,500 applies, with the remaining value converted to an Asia Miles travel credit.
• Refundable Tickets: Full refunds are available if canceled before departure, processed within 7–10 business days.
• Economy Special Fares: Non-refundable and non-changeable except within 24 hours of booking, with a HKD 500 change fee thereafter.
• Refunds: Requested via cathaypacific.com or by calling +852-2747-6000, with credit card refunds taking 7–10 days and cash/check refunds up to 20 days.

For involuntary cancellations (e.g., due to weather or mechanical issues), Cathay Pacific may offer rebooking or refunds. Check cathaypacific.com for the latest waiver policies, especially during typhoon season affecting Hong Kong.

Seat Selection

Seat selection options are available at booking or later via cathaypacific.com or the Cathay Pacific app:

• Economy Special: Seats are assigned at check-in unless passengers pay for Preferred Seats (HKD 100–HKD 1,000).
• Flex and Above: Free seat selection at booking, with premium options like Extra Legroom available for a fee (HKD 200–HKD 1,500).
• Marco Polo Elite Members: Silver, Gold, and Diamond members receive free access to Preferred and Extra Legroom seats.

Seat availability varies by flight, so early booking is recommended, especially for popular routes like Hong Kong to London. Check cathaypacific.com for real-time seat maps.

Pet Policy

Cathay Pacific allows pets in the cargo hold (no cabin pets), with policies updated for 2025 on cathaypacific.com:

• Cargo Pets: All pets must travel in the cargo hold; fees start at HKD 2,000. Booking required via cathaypacific.com or +852-2747-6000.
• Restrictions: No pets to the UK, Australia, or New Zealand due to quarantine laws. Service animals travel free with proper documentation.

Pet travel requires advance reservation (at least 7 days), and health certificates are mandatory for international flights. Visit cathaypacific.com for full details and route-specific restrictions.

Special Assistance

Cathay Pacific offers support for passengers with special needs, as outlined on cathaypacific.com:

• Disability Services: Wheelchair assistance, priority boarding, and accessible seating. Request at least 48 hours in advance via cathaypacific.com or +852-2747-6000.
• Unaccompanied Minors: For ages 6–11, HKD 1,000 each way. Mandatory for 6–7, optional for 8–11, including escort and lounge access at Hong Kong International Airport.

Special assistance enhances travel comfort, especially on long-haul routes; early notification ensures availability. Check cathaypacific.com for additional services during peak travel times.

Marco Polo Club Loyalty Program

The Marco Polo Club program rewards frequent flyers, with details from cathaypacific.com:

• Earning Asia Miles: Earn 5–15 miles per dollar spent based on status (base: 5x, Diamond: 15x), with bonus miles on partner bookings.
• Redeeming Asia Miles: Use for flights, upgrades, or partner services (e.g., hotels, car rentals) with dynamic pricing.
• Elite Status: Green, Silver, Gold, and Diamond offer perks like free upgrades, priority boarding, and complimentary checked bags.

Joining Marco Polo Club before booking maximizes benefits, especially for frequent Asia-Pacific travelers. Check cathaypacific.com for current promotions and elite qualification criteria.

Frequently Asked Questions

About Cathay Pacific

Cathay Pacific, founded in 1946, is Hong Kong’s flag carrier, headquartered at Hong Kong International Airport. Operating from its Hong Kong hub, it serves over 70 destinations in 20+ countries with a fleet of 150+ aircraft, including Airbus A350s and Boeing 777s. A oneworld member since 1999, it’s renowned for service quality.

Starting as a small regional airline, Cathay grew into a global player, offering First Class, Business, and Economy with Wi-Fi and dining. Key routes include Hong Kong to London, New York, and Sydney. The fleet includes the Airbus A321neo, focusing on fuel efficiency.

The Marco Polo Club rewards frequent flyers with Asia Miles and elite status perks. Cathay prioritizes sustainability with carbon offset initiatives. For the latest updates, visit cathaypacific.com or explore our Resources page for travel tips.