British Airways Support - Airline Support Directory

Contact British Airways

British Airways offers support via phone, email, and social media. Below are the key methods as of 2025, sourced from britishairways.com:

Main Customer Service: +44-871-226-1757 (24/7).
International Numbers:
- USA: +1-800-247-9297
- Australia: +61-2-9244-7700
- Canada: +1-800-247-9297
Email Support: Via the contact form on britishairways.com.
Live Chat: Available on the British Airways app or website.
Social Media:
- Twitter: @British_Airways
- Facebook: British Airways
Mailing Address: British Airways Customer Service, Waterside, PO Box 365, Harmondsworth, UB7 0GB, UK.

Live chat is fastest. Phone support may have waits during peak seasons.

Call Now to Avoid Long Hold Times

British Airways Policies

Baggage Policy

Policy for 2025 includes:

Carry-On: One bag (56 x 45 x 25 cm) and one personal item free.
Checked Baggage:
- First bag: £65 (international), free for Gold/First.
- Second bag: £85.
- Overweight (23–32 kg): £100; Oversize: £200.
Lost Baggage: Report within 21 days via britishairways.com. Compensation per Montreal Convention.

Executive Club elite members get free bags. Check britishairways.com.

Cancellation and Refund

Policies:

Non-Refundable: Free within 24 hours if booked 7+ days before; £50–£150 fee with credit.
Refundable: Full refund if canceled early.
Refunds: 7–10 days via britishairways.com.

Disruptions may offer rebooking. See britishairways.com.

Seat Selection

Options:

Economy: Assigned at check-in; £10–£100 for preferred.
Premium: Free in Business/First; extra for World Traveller Plus.
Elite: Free preferred seats.

Pet Policy

Pets allowed:

Cabin: Small pets in carriers for £50–£125 (not to UK).
Cargo: £200+; book via britishairways.com.
Restrictions: No pets to UK. Service animals free.

Special Assistance

Services:

Disability: Wheelchair, priority; request 48 hours via britishairways.com.
Minors: £100–£150, ages 5–11, with escort.

Executive Club Loyalty

Rewards:

Earning: 4–12 Avios/dollar by status.
Redeeming: Flights, upgrades.
Elite: Bronze, Silver, Gold perks.

Frequently Asked Questions

How do I change my British Airways flight?

Log into britishairways.com, go to “Manage My Booking,” and modify. Fees (£50–£150) apply unless within 24 hours.

What is British Airways’ baggage policy?

One carry-on (56 x 45 x 25 cm) free. Checked bags £65–£200. See britishairways.com.

How do I contact British Airways?

Call +44-871-226-1757, use live chat, or message @British_Airways on Twitter.

Can I get a refund?

Refundable tickets are refundable; non-refundable incur fees unless canceled within 24 hours. Request via britishairways.com.

How do I track baggage?

Use britishairways.com’s tool with your claim number or report within 21 days.

Does British Airways allow pets?

Yes, cabin for £50–£125, cargo for £200+. No pets to UK.

How do I select a seat?

Choose at booking or via britishairways.com. Economy seats assigned at check-in.

What is Executive Club?

Executive Club is British Airways’ loyalty program for Avios and perks.

How do I request assistance?

Request 48 hours in advance via britishairways.com or +44-871-226-1757.

What if my flight is canceled?

British Airways offers rebooking or refunds. Check britishairways.com.

Can infants travel?

Yes, free on lap or 10% fare with bassinets.

How do I check in?

Check in online at britishairways.com or at the airport, 24 hours before.

What are carry-on limits?

56 x 45 x 25 cm, plus one personal item.

How do I earn Avios?

Earn 4–12 Avios/dollar by status and partners.

Unaccompanied minors policy?

£100–£150 for ages 5–11 with escort. Contact British Airways.

About British Airways

British Airways, founded in 1974, is the UK’s flag carrier, headquartered at London Heathrow. Operating from hubs in London Heathrow and Gatwick, it serves over 200 destinations in 70+ countries with a fleet of 250+ aircraft, including Airbus A350s and Boeing 787s. A oneworld member since 1999, it’s known for heritage.

Formed from the merger of BOAC and BEA, British offers First, Club World, and Economy with Wi-Fi and dining. Key routes include London to New York, Sydney, and Dubai. The fleet includes the Boeing 777-300ER, focusing on sustainability.

Executive Club rewards flyers with Avios and elite status. British leads in eco-projects with sustainable fuels. Visit britishairways.com or our Resources page for tips.