ANA Support - Airline Support Directory

Contact ANA

ANA offers support via phone, email, and social media. Below are the key methods as of 2025, sourced from ana.co.jp:

Main Customer Service: +81-3-6741-9020 (24/7).
International Numbers:
- UK: +44-207-660-0777
- USA: +1-800-235-9262
- Australia: +61-2-9283-6000
Email Support: Via the contact form on ana.co.jp.
Live Chat: Available on the ANA app or website.
Social Media:
- Twitter: @ANA_travel_info
- Facebook: ANA
Mailing Address: ANA Customer Service, 1-5-2 Higashi-Shinagawa, Shinagawa-ku, Tokyo 140-0002, Japan.

Live chat is fastest. Phone support may have waits during peak seasons.

Call Now to Avoid Long Hold Times

ANA Policies

Baggage Policy

Policy for 2025 includes:

Carry-On: One bag (55 x 40 x 25 cm) and one personal item free.
Checked Baggage:
- First bag: ¥5,000 (international), free for Business/First.
- Second bag: ¥7,500.
- Overweight (23–32 kg): ¥10,000; Oversize: ¥20,000.
Lost Baggage: Report within 21 days via ana.co.jp. Compensation per Montreal Convention.

ANA Mileage Club elite members get free bags. Check ana.co.jp.

Cancellation and Refund

Policies:

Non-Refundable: Free within 24 hours if booked 7+ days before; ¥5,000–¥15,000 fee with credit.
Refundable: Full refund if canceled early.
Refunds: 7–10 days via ana.co.jp.

Disruptions may offer rebooking. See ana.co.jp.

Seat Selection

Options:

Economy: Assigned at check-in; ¥1,000–¥10,000 for preferred.
Premium: Free in Business/First; extra for Premium Economy.
Elite: Free preferred seats.

Pet Policy

Pets allowed:

Cabin: Small pets in carriers for ¥5,000–¥15,000 (not to Australia).
Cargo: ¥20,000+; book via ana.co.jp.
Restrictions: No pets to UK/Australia. Service animals free.

Special Assistance

Services:

Disability: Wheelchair, priority; request 48 hours via ana.co.jp.
Minors: ¥10,000–¥15,000, ages 5–11, with escort.

ANA Mileage Club Loyalty

Rewards:

Earning: 4–12 miles/dollar by status.
Redeeming: Flights, upgrades.
Elite: Bronze, Platinum perks.

Frequently Asked Questions

How do I change my ANA flight?

Log into ana.co.jp, go to “Manage Booking,” and modify. Fees (¥5,000–¥15,000) apply unless within 24 hours.

What is ANA’s baggage policy?

One carry-on (55 x 40 x 25 cm) free. Checked bags ¥5,000–¥20,000. See ana.co.jp.

How do I contact ANA?

Call +81-3-6741-9020, use live chat, or message @ANA_travel_info on Twitter.

Can I get a refund?

Refundable tickets are refundable; non-refundable incur fees unless canceled within 24 hours. Request via ana.co.jp.

How do I track baggage?

Use ana.co.jp’s tool with your claim number or report within 21 days.

Does ANA allow pets?

Yes, cabin for ¥5,000–¥15,000, cargo for ¥20,000+. Restrictions apply.

How do I select a seat?

Choose at booking or via ana.co.jp. Economy seats assigned at check-in.

What is ANA Mileage Club?

ANA Mileage Club is ANA’s loyalty program for miles and perks.

How do I request assistance?

Request 48 hours in advance via ana.co.jp or +81-3-6741-9020.

What if my flight is canceled?

ANA offers rebooking or refunds. Check ana.co.jp.

Can infants travel?

Yes, free on lap or 10% fare with bassinets.

How do I check in?

Check in online at ana.co.jp or at the airport, 24 hours before.

What are carry-on limits?

55 x 40 x 25 cm, plus one personal item.

How do I earn ANA Mileage Club miles?

Earn 4–12 miles/dollar by status and partners.

Unaccompanied minors policy?

¥10,000–¥15,000 for ages 5–11 with escort. Contact ANA.

About ANA

All Nippon Airways (ANA), founded in 1952, is Japan’s largest airline, headquartered in Tokyo. Operating from hubs in Tokyo Haneda and Narita, it serves over 80 destinations in 20+ countries with a fleet of 200+ aircraft, including Boeing 787s and Airbus A320s. A Star Alliance member since 1999, it’s known for reliability.

Starting as a domestic carrier, ANA expanded globally, offering Business Class and Economy with Wi-Fi and dining. Key routes include Tokyo to New York, London, and Sydney. The fleet includes the Boeing 767-300ER, focusing on sustainability.

ANA Mileage Club rewards flyers with miles and elite status. ANA leads in eco-initiatives with carbon offset programs. Visit ana.co.jp or our Resources page for tips.