American Airlines Support

Contact American Airlines

American Airlines provides various ways to get assistance with bookings, cancellations, baggage, and more. Below are the primary contact methods as of July 25, 2025, sourced from the official American Airlines website (aa.com):

• Main Customer Service (U.S. and Canada): +1-800-433-7300 (24/7, toll-free).
• International Contact Numbers:
  • UK: +44-203-769-7795
  • Australia: +61-2-9101-1948
  • Mexico: +52-55-5209-1400
  • Japan: +81-3-4333-8411
• Email Support: Available via the contact form on aa.com (navigate to “Contact Us” > “Email Us”).
• Live Chat: Accessible through the American Airlines mobile app or website under “Contact Us.”
• Social Media:
  • Twitter: @americanair
  • Facebook: American Airlines
• Mailing Address: American Airlines Customer Relations, 4000 E. Sky Harbor Blvd, Phoenix, AZ 85034, USA.

For the fastest response, use live chat on the American Airlines website or app. Phone support is available 24/7 but may involve wait times, especially during peak travel seasons like summer or holidays.

Call Now to Avoid Long Hold Times

American Airlines Policies

Baggage Policy

American Airlines’ baggage policy outlines allowances and fees for carry-on and checked bags as of 2025, based on information from aa.com:

• Carry-On Allowance: One personal item (e.g., purse, laptop bag) and one carry-on bag (max 22 x 14 x 9 inches, including handles and wheels) are free for all passengers.
• Checked Baggage:
  • First bag: $30 (domestic), $40 (international short-haul).
  • Second bag: $40 (domestic), $100 (international).
  • Additional bags: $150–$200 depending on the route and weight.
  • Overweight (51–70 lbs): $100 extra; Oversize (62–115 inches): $200 extra.
• Lost Baggage: Report within 24 hours at the airport or via aa.com. Compensation is up to $3,800 for domestic flights under DOT rules, or per the Montreal Convention for international flights.

Passengers with AAdvantage elite status or traveling in premium cabins (e.g., Business Class) may receive free checked bags. Always check aa.com for route-specific restrictions or seasonal changes.

Cancellation and Refund Policy

American Airlines’ cancellation and refund policies vary by ticket type, as detailed on aa.com:

• Non-Refundable Tickets: Cancellations within 24 hours of booking are free if the ticket was purchased at least 2 days before departure. Otherwise, a fee of $99–$200 applies, with the remaining value converted to a travel credit.
• Refundable Tickets: Full refunds are available if canceled before departure, processed within 7–10 business days.
• Basic Economy: Non-refundable and non-changeable except within 24 hours of booking.
• Refunds: Requested via aa.com or by calling +1-800-433-7300, with credit card refunds taking 7–10 days and cash/check refunds up to 20 days.

For involuntary cancellations (e.g., due to weather or mechanical issues), American Airlines may offer rebooking or refunds. Check aa.com for the latest waiver policies during disruptions.

Seat Selection

Seat selection options are available at booking or later via aa.com or the American Airlines app:

• Basic Economy: Seats are assigned at check-in unless passengers pay for Preferred Seats ($10–$100).
• Main Cabin and Above: Free seat selection at booking, with premium options like Main Cabin Extra available for a fee ($20–$150).
• AAdvantage Elite Members: Gold, Platinum, and Executive Platinum members receive free access to Preferred and Main Cabin Extra seats.

Seat availability varies by flight, so early booking is recommended. Check aa.com for real-time seat maps.

Pet Policy

American Airlines allows pets in the cabin or cargo hold, with policies updated for 2025 on aa.com:

• Cabin Pets: Small cats or dogs in approved carriers (max 19 x 13 x 9 inches) for $125 one-way. Limited to 7 pets per flight.
• Cargo Pets: Larger pets or those not allowed in the cabin; fees start at $200. Booking required via aa.com or +1-800-433-7300.
• Restrictions: No pets on transatlantic flights or to certain countries (e.g., UK). Service animals travel free with proper documentation.

Pet travel requires advance reservation, and health certificates may be needed. Visit aa.com for full details.

Special Assistance

American Airlines offers support for passengers with special needs, as outlined on aa.com:

• Disability Services: Wheelchair assistance, priority boarding, and accessible seating. Request at least 48 hours in advance via aa.com or +1-800-433-7300.
• Unaccompanied Minors: For ages 5–14, $150 each way. Mandatory for 5–7, optional for 8–14, including escort and lounge access.

Special assistance enhances travel comfort; early notification ensures availability.

AAdvantage Loyalty Program

The AAdvantage program rewards frequent flyers, with details from aa.com:

• Earning Miles: Earn 5–11 miles per dollar spent based on status (base: 5x, Executive Platinum: 11x).
• Redeeming Miles: Use for flights, upgrades, or partner services (e.g., hotels, car rentals).
• Elite Status: Gold, Platinum, Platinum Pro, and Executive Platinum offer perks like free upgrades and bonus miles.

Joining AAdvantage before booking maximizes benefits. Check aa.com for current promotions.

Frequently Asked Questions

About American Airlines

American Airlines, founded in 1930, is one of the world’s largest airlines, headquartered in Fort Worth, Texas. Operating from hubs in Dallas/Fort Worth, Charlotte, Chicago O’Hare, and Miami, it serves over 350 destinations in more than 50 countries with a fleet of approximately 900 aircraft, including Boeing 737s, Airbus A320s, and Boeing 787 Dreamliners. Key milestones include its formation from the merger of 80 smaller airlines, joining the Oneworld alliance in 1999, and merging with US Airways in 2013 to become the world’s largest airline by fleet size.

The airline’s history traces back to American Airways, which consolidated regional carriers during the Great Depression. Today, it offers a range of services, from Main Cabin to Flagship First Class, with in-flight Wi-Fi, entertainment, and dining options. Its major hubs facilitate extensive domestic and international networks, including routes like Dallas to London, Los Angeles to Sydney, and Miami to São Paulo. The fleet includes modern aircraft like the Boeing 777-300ER and Airbus A321neo, emphasizing fuel efficiency and passenger comfort.

Customer service is a priority, with the AAdvantage program rewarding frequent flyers with miles and elite status perks. The airline also focuses on sustainability, investing in fuel-efficient planes and carbon offset programs. For the latest updates, visit aa.com or explore our Resources page for travel tips tailored to American Airlines passengers.