Alaska Airlines Support

Contact Alaska Airlines

Alaska Airlines offers support via phone, email, and social media. Below are the key methods as of July 25, 2025, sourced from alaskaair.com:

• Main Customer Service: +1-800-252-7522 (24/7, toll-free).
• International Numbers:
  • UK: +44-844-800-2851
  • Canada: +1-800-252-7522
  • Australia: +61-2-9101-1948
• Email Support: Available via the contact form on alaskaair.com (navigate to “Help Center” > “Contact Us”).
• Live Chat: Accessible through the Alaska Airlines mobile app or website under “Help Center.”
• Social Media:
  • Twitter: @AlaskaAir
  • Facebook: Alaska Airlines
• Mailing Address: Alaska Airlines Customer Service, P.O. Box 68900, Seattle, WA 98168, USA.

For the fastest response, use live chat on the Alaska Airlines website or app. Phone support is available 24/7 but may involve wait times, especially during peak travel seasons like summer or holidays. The airline also offers a callback option during high-demand periods to avoid long holds.

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Alaska Airlines Policies

Baggage Policy

Alaska Airlines’ baggage policy outlines allowances and fees for carry-on and checked bags as of 2025, based on information from alaskaair.com:

• Carry-On Allowance: One personal item (e.g., purse, laptop bag) and one carry-on bag (max 22 x 14 x 9 inches, including handles and wheels) are free for all passengers.
• Checked Baggage:
  • First bag: $30 (domestic), $40 (international short-haul).
  • Second bag: $40 (domestic), $100 (international).
  • Additional bags: $150–$200 depending on the route and weight.
  • Overweight (51–70 lbs): $100 extra; Oversize (62–115 inches): $200 extra.
• Lost Baggage: Report within 24 hours at the airport or via alaskaair.com. Compensation is up to $3,800 for domestic flights under DOT rules, or per the Montreal Convention for international flights.

Passengers with Mileage Plan elite status (MVP, MVP Gold, MVP Gold 75K, MVP Gold 100K) or traveling in premium cabins (e.g., First Class) may receive free checked bags. Always check alaskaair.com for route-specific restrictions or seasonal changes, especially during winter storms affecting West Coast routes.

Cancellation and Refund Policy

Alaska Airlines’ cancellation and refund policies vary by ticket type, as detailed on alaskaair.com:

• Non-Refundable Tickets: Cancellations within 24 hours of booking are free if the ticket was purchased at least 7 days before departure. Otherwise, a fee of $99–$200 applies, with the remaining value converted to a travel credit valid for one year.
• Refundable Tickets: Full refunds are available if canceled before departure, processed within 7–10 business days to the original payment method.
• Saver Fares: Non-refundable and non-changeable except within 24 hours of booking, with a $99 change fee thereafter.
• Refunds: Requested via alaskaair.com or by calling +1-800-252-7522, with credit card refunds taking 7–10 days and cash/check refunds up to 20 days.

For involuntary cancellations (e.g., due to weather or mechanical issues), Alaska Airlines may offer rebooking on the next available flight or a full refund. Check alaskaair.com for the latest waiver policies, especially during disruptions like Pacific Northwest storms.

Seat Selection

Seat selection options are available at booking or later via alaskaair.com or the Alaska Airlines app:

• Saver Fares: Seats are assigned at check-in unless passengers pay for Preferred Seats ($10–$100).
• Main Cabin and Above: Free seat selection at booking, with premium options like Premium Class available for a fee ($20–$150).
• Mileage Plan Elite Members: MVP, MVP Gold, and higher tiers receive free access to Preferred and Premium Class seats.

Seat availability varies by flight, so early booking is recommended, especially for popular routes like Seattle to Anchorage. Check alaskaair.com for real-time seat maps and additional fees during peak travel periods.

Pet Policy

Alaska Airlines allows pets in the cabin or cargo hold, with policies updated for 2025 on alaskaair.com:

• Cabin Pets: Small cats or dogs in approved carriers (max 17 x 11 x 9.5 inches) for $100 one-way. Limited to 6 pets per flight, with restrictions to Hawaii and international destinations due to quarantine laws.
• Cargo Pets: Larger pets or those not allowed in the cabin; fees start at $200. Booking required via alaskaair.com or +1-800-252-7522.
• Restrictions: No pets on transatlantic flights or to certain countries (e.g., UK). Service animals travel free with proper documentation.

Pet travel requires advance reservation, and health certificates may be needed for international flights. Visit alaskaair.com for full details and pet-friendly route restrictions.

Special Assistance

Alaska Airlines offers support for passengers with special needs, as outlined on alaskaair.com:

• Disability Services: Wheelchair assistance, priority boarding, and accessible seating. Request at least 48 hours in advance via alaskaair.com or +1-800-252-7522.
• Unaccompanied Minors: For ages 5–14, $100 each way. Mandatory for 5–7, optional for 8–14, including escort and lounge access at major hubs like Seattle-Tacoma.

Special assistance enhances travel comfort, especially on long-haul routes; early notification ensures availability. Check alaskaair.com for additional services during peak travel times.

Mileage Plan Loyalty Program

The Mileage Plan program rewards frequent flyers, with details from alaskaair.com:

• Earning Miles: Earn 5–11 miles per dollar spent based on status (base: 5x, MVP Gold 100K: 11x), with bonus miles on partner bookings.
• Redeeming Miles: Use for flights, upgrades, or partner services (e.g., hotels, car rentals) with no blackout dates on Alaska-operated flights.
• Elite Status: MVP, MVP Gold, MVP Gold 75K, and MVP Gold 100K offer perks like free upgrades, priority boarding, and complimentary checked bags.

Joining Mileage Plan before booking maximizes benefits, especially for frequent West Coast travelers. Check alaskaair.com for current promotions and elite qualification criteria.

Frequently Asked Questions

About Alaska Airlines

Alaska Airlines, founded in 1932, is a major U.S. carrier, headquartered in Seattle, Washington. Operating from hubs in Seattle-Tacoma, Portland, and Los Angeles, it serves over 115 destinations in the U.S., Canada, Mexico, and beyond with a fleet of 200+ aircraft, including Boeing 737s and Embraer E175s. A member of the oneworld alliance since 2021, it’s known for West Coast dominance.

Starting as McGee Airways, Alaska evolved from a regional bush service to a national player, offering First Class, Premium Class, and Main Cabin with Wi-Fi and dining. Key routes include Seattle to Anchorage, Hawaii, and Vancouver. The fleet includes the Boeing 737 MAX, focusing on fuel efficiency and passenger comfort.

The Mileage Plan program rewards frequent flyers with miles and elite status perks like free upgrades. Alaska also prioritizes sustainability with carbon offset initiatives. For the latest updates, visit alaskaair.com or explore our Resources page for travel tips tailored to Alaska Airlines passengers.