Contact Air India
Air India offers support via phone, email, and social media. Below are the key methods as of July 25, 2025, sourced from airindia.in:
- Main Customer Service: +91-11-2462-2222 (24/7).
- International Numbers:
- USA: +1-888-634-1407
- UK: +44-800-048-9254
- Australia: +61-3-9664-4400
- Email Support: Available via the contact form on airindia.in (navigate to “Contact Us” > “Customer Service”).
- Live Chat: Accessible through the Air India mobile app or website under “Contact Us.”
- Social Media:
- Mailing Address: Air India Customer Service, Air India Building, Nariman Point, Mumbai 400021, India.
For the fastest response, use live chat on the Air India website or app. Phone support is available 24/7 but may involve wait times, especially during peak travel seasons like Diwali or summer holidays in India.
Call Now to Avoid Long Hold TimesAir India Policies
Baggage Policy
Air India’s baggage policy outlines allowances and fees for carry-on and checked bags as of 2025, based on information from airindia.in:
- Carry-On Allowance: One personal item (e.g., purse, laptop bag) and one carry-on bag (max 55 x 35 x 25 cm, including handles and wheels) are free for all passengers.
- Checked Baggage:
- First bag: INR 1,000 (international), INR 500 (domestic), free for Business Class or Flying Returns elite.
- Second bag: INR 1,500.
- Additional bags: INR 5,000–INR 7,000 depending on the route.
- Overweight (23–32 kg): INR 2,000 extra; Oversize (158–300 cm): INR 3,000 extra.
- Lost Baggage: Report within 21 days at the airport or via airindia.in. Compensation is governed by the Montreal Convention, with a maximum of approximately INR 1,40,000 unless declared value is higher.
Passengers with Flying Returns elite status (Silver, Gold, Platinum) or traveling in premium cabins may receive free checked bags. Check airindia.in for route-specific restrictions, especially for transatlantic flights.
Cancellation and Refund Policy
Air India’s cancellation and refund policies vary by ticket type, as detailed on airindia.in:
- Non-Refundable Tickets: Cancellations within 24 hours of booking are free if the ticket was purchased at least 7 days before departure. Otherwise, a fee of INR 1,000–INR 3,000 applies, with the remaining value converted to a travel credit.
- Refundable Tickets: Full refunds are available if canceled before departure, processed within 7–10 business days.
- Basic Fares: Non-refundable and non-changeable except within 24 hours of booking, with a INR 1,000 change fee thereafter.
- Refunds: Requested via airindia.in or by calling +91-11-2462-2222, with credit card refunds taking 7–10 days and cash/check refunds up to 20 days.
For involuntary cancellations (e.g., due to weather or mechanical issues), Air India may offer rebooking or refunds. Check airindia.in for the latest waiver policies, especially during monsoon season affecting India.
Seat Selection
Seat selection options are available at booking or later via airindia.in or the Air India app:
- Basic Fares: Seats are assigned at check-in unless passengers pay for Preferred Seats (INR 200–INR 1,000).
- Flex Fares: Free seat selection at booking, with premium options like Extra Legroom available for a fee (INR 300–INR 1,500).
- Flying Returns Elite Members: Silver, Gold, and Platinum members receive free access to Preferred and Extra Legroom seats.
Seat availability varies by flight, so early booking is recommended, especially for popular routes like Delhi to New York. Check airindia.in for real-time seat maps.
Pet Policy
Air India allows pets in the cargo hold (no cabin pets), with policies updated for 2025 on airindia.in:
- Cargo Pets: All pets must travel in the cargo hold; fees start at INR 5,000. Booking required via airindia.in or +91-11-2462-2222.
- Restrictions: No pets to the UK, Australia, or New Zealand due to quarantine laws. Service animals travel free with proper documentation.
Pet travel requires advance reservation (at least 7 days), and health certificates are mandatory for international flights. Visit airindia.in for full details and route-specific restrictions.
Special Assistance
Air India offers support for passengers with special needs, as outlined on airindia.in:
- Disability Services: Wheelchair assistance, priority boarding, and accessible seating. Request at least 48 hours in advance via airindia.in or +91-11-2462-2222.
- Unaccompanied Minors: For ages 5–11, INR 1,000 each way. Mandatory for 5–7, optional for 8–11, including escort and lounge access at major hubs like Delhi Indira Gandhi International Airport.
Special assistance enhances travel comfort, especially on long-haul routes; early notification ensures availability. Check airindia.in for additional services during peak travel times.
Flying Returns Loyalty Program
The Flying Returns program rewards frequent flyers, with details from airindia.in:
- Earning Miles: Earn 4–12 miles per dollar spent based on status (base: 4x, Platinum: 12x), with bonus miles on partner bookings.
- Redeeming Miles: Use for flights, upgrades, or partner services (e.g., hotels, car rentals) with flexible redemption options.
- Elite Status: Silver, Gold, and Platinum offer perks like free upgrades, priority boarding, and complimentary checked bags.
Joining Flying Returns before booking maximizes benefits, especially for frequent Indian travelers. Check airindia.in for current promotions and elite qualification criteria.
Frequently Asked Questions
How do I change my Air India flight?
Log in to airindia.in, go to “Manage Booking,” select your booking, and choose “Change Trip.” Fees of INR 1,000–INR 3,000 apply for non-refundable tickets unless changed within 24 hours of booking (free if booked 7+ days before departure).
What is Air India’s baggage policy?
One carry-on (55 x 35 x 25 cm) and one personal item are free. Checked bags cost INR 1,000–INR 7,000 depending on number and route. Elite members get free checked bags. See airindia.in for details.
How do I contact Air India customer service?
Call +91-11-2462-2222, use live chat on airindia.in, or message @airindia on Twitter. Regional numbers are available for international travelers.
Can I get a refund for my Air India flight?
Refundable tickets are fully refundable. Non-refundable tickets may incur fees unless canceled within 24 hours. Request refunds via airindia.in.
How do I track my Air India baggage?
Use the baggage tracking tool on airindia.in with your claim number or file a report at the airport within 21 days if luggage is lost.
Does Air India allow pets?
Pets travel in cargo for INR 5,000+. No cabin pets. Restrictions apply for certain routes. Book via airindia.in.
How do I select a seat on Air India?
Choose seats at booking or via “Manage Booking” on airindia.in. Basic fares are assigned at check-in unless you pay for Preferred seats.
What is the Flying Returns program?
Flying Returns is Air India’s loyalty program, offering miles for flights and partners, redeemable for flights, upgrades, and more.
How do I request special assistance on Air India?
Contact Air India 48 hours before your flight via airindia.in or +91-11-2462-2222 to arrange wheelchair assistance or other services.
What happens if my Air India flight is canceled?
Air India will rebook you on the next available flight or offer a refund. Check airindia.in for involuntary cancellation policies.
Can I travel with an infant on Air India?
Infants under 2 travel free on an adult’s lap (domestic) or 10% of the adult fare (international). Bassinets are available on select flights.
How do I check in for my Air India flight?
Check in online at airindia.in, via the mobile app, or at the airport. Online check-in opens 24 hours before departure.
What are Air India’s carry-on restrictions?
Carry-ons must be 55 x 35 x 25 cm. One personal item (e.g., purse) is also allowed free.
How do I earn Flying Returns miles?
Earn 4–12 miles per dollar spent on flights, depending on status. Miles can also be earned with partners like hotels and car rentals.
What is Air India’s policy for unaccompanied minors?
Children aged 5–11 can travel as unaccompanied minors for INR 1,000 each way, with escort and lounge access. Contact Air India to arrange.
About Air India
Air India, founded in 1932, is India’s flag carrier, headquartered in New Delhi. Operating from hubs in Delhi and Mumbai, it serves over 100 destinations in 40+ countries with a fleet of 120+ aircraft, including Boeing 787s and Airbus A320s. A Star Alliance member since 2014, it’s known for international connectivity.
Founded by J.R.D. Tata, Air India evolved from Tata Airlines to a national carrier, offering Maharaja Lounge, Business, and Economy with Wi-Fi and dining. Key routes include Delhi to New York, London, and Dubai. The fleet includes the Airbus A350, focusing on efficiency.
Flying Returns rewards flyers with miles and elite status. Air India leads in eco-projects with biofuel use. Visit airindia.in or our Resources page for tips.