Contact Air France
Air France offers multiple support options for passengers, including phone, email, and social media. Below are the key contact methods as of 2025, sourced from airfrance.com:
- Main Customer Service (Global): +33-1-41-56-20-20 (24/7).
- International Numbers:
- UK: +44-207-660-0449
- USA: +1-800-237-2747
- Australia: +61-2-9191-0000
- Email Support: Use the contact form on airfrance.com under “Customer Service.”
- Live Chat: Available via the Air France app or website.
- Social Media:
- Twitter: @AirFrance
- Facebook: Air France
- Mailing Address: Air France, Customer Service, 45 Rue de Paris, 95747 Roissy CDG Cedex, France.
For quick help, use live chat or the app. Phone support may have wait times during peak seasons.
Call Now to Avoid Long Hold TimesAir France Policies
Baggage Policy
Air France’s baggage policy for 2025 includes:
- Carry-On Allowance: One carry-on (55 x 35 x 25 cm) and one personal item free.
- Checked Baggage:
- First bag: €50 (international), free for Business/La Première.
- Second bag: €75.
- Overweight (23–32 kg): €100; Oversize (158–300 cm): €200.
- Lost Baggage: Report within 21 days via airfrance.com or at the airport. Compensation per Montreal Convention.
Check airfrance.com for route-specific rules. Flying Blue elite members get free bags.
Cancellation and Refund Policy
Air France’s cancellation policy varies:
- Non-Refundable: Free within 24 hours if booked 7+ days before departure; otherwise, €50–€150 fee with credit.
- Refundable: Full refund if canceled before departure.
- Basic Economy: Non-refundable except within 24 hours.
- Refunds: Processed in 7–10 days via airfrance.com.
Involuntary cancellations may offer rebooking or refunds. See airfrance.com.
Seat Selection
Options include:
- Basic: Assigned at check-in; Preferred seats €10–€100.
- Premium: Free in Business/La Première; extra for Economy Comfort (€20–€150).
- Flying Blue Elite: Free preferred seats.
Pet Policy
Pets can travel:
- Cabin: Small pets in carriers (46 x 28 x 24 cm) for €50–€125.
- Cargo: €200+; book via airfrance.com.
- Restrictions: No pets to UK/Australia. Service animals free with docs.
Special Assistance
Services include:
- Disability: Wheelchair, priority boarding; request 48 hours via airfrance.com.
- Unaccompanied Minors: €100–€150, ages 4–11, with escort.
Flying Blue Loyalty
Rewards include:
- Earning: 4–12 miles/dollar by status.
- Redeeming: Flights, upgrades, partners.
- Elite: Silver, Gold, Platinum perks.
Frequently Asked Questions
How do I change my Air France flight?
Log into airfrance.com, go to “My Bookings,” and select “Modify.” Fees (€50–€150) apply unless changed within 24 hours.
What is Air France’s baggage policy?
One carry-on (55 x 35 x 25 cm) and one personal item free. Checked bags €50–€200. See airfrance.com.
How do I contact Air France?
Call +33-1-41-56-20-20, use live chat, or message @AirFrance on Twitter.
Can I get a refund?
Refundable tickets are refundable; non-refundable tickets incur fees unless canceled within 24 hours. Request via airfrance.com.
How do I track baggage?
Use airfrance.com’s tracking tool with your claim number or report within 21 days.
Does Air France allow pets?
Yes, small pets in cabin for €50–€125, cargo for €200+. Restrictions apply.
How do I select a seat?
Choose at booking or via airfrance.com. Basic Economy seats assigned at check-in.
What is Flying Blue?
Flying Blue is Air France’s loyalty program for miles and upgrades.
How do I request assistance?
Request 48 hours in advance via airfrance.com or +33-1-41-56-20-20.
What if my flight is canceled?
Air France offers rebooking or refunds. Check airfrance.com.
Can infants travel?
Yes, free on lap (domestic) or 10% fare (international) with bassinets.
How do I check in?
Check in online at airfrance.com or at the airport, 24 hours before departure.
What are carry-on limits?
55 x 35 x 25 cm, plus one personal item.
How do I earn Flying Blue miles?
Earn 4–12 miles/dollar based on status and partners.
Unaccompanied minors policy?
€100–€150 for ages 4–11 with escort. Contact Air France.
About Air France
Air France, founded in 1933, is France’s flagship carrier, headquartered at Paris-Charles de Gaulle Airport. Operating from hubs in Paris, Lyon, and Nice, it serves over 300 destinations in 100+ countries with a fleet of 200+ aircraft, including Airbus A350s and Boeing 777s. As a founding member of SkyTeam, Air France merged with KLM in 2004, enhancing its global reach.
Starting as a mail and passenger service, Air France evolved into a luxury airline, offering La Première, Business, and Economy cabins with Wi-Fi and gourmet dining. Key routes include Paris to New York, Tokyo, and São Paulo. The fleet includes modern planes like the Airbus A220, focusing on sustainability and passenger experience.
The Flying Blue program rewards flyers with miles and elite status perks. Air France also commits to eco-friendly initiatives, like sustainable aviation fuel. Visit airfrance.com or our Resources page for tips.