Contact Air Europa
Air Europa provides support via phone, email, and social media. Below are the key methods as of July 25, 2025, sourced from aireuropa.com:
- Main Customer Service: +34-911-501-010 (24/7).
- International Numbers:
- USA: +1-844-415-3957
- UK: +44-203-499-7999
- Brazil: +55-11-3018-0770
- Email Support: Available via the contact form on aireuropa.com (navigate to “Contact Us” > “Customer Service”).
- Live Chat: Accessible through the Air Europa mobile app or website under “Contact Us.”
- Social Media:
- Twitter: @AirEuropa
- Facebook: Air Europa
- Mailing Address: Air Europa Customer Service, Rey Juan Carlos I s/n, 07120 Palma de Mallorca, Spain.
For the fastest response, use live chat on the Air Europa website or app. Phone support is available 24/7 but may involve wait times, especially during peak travel seasons like summer or Christmas in Europe.
Call Now to Avoid Long Hold TimesAir Europa Policies
Baggage Policy
Air Europa’s baggage policy outlines allowances and fees for carry-on and checked bags as of 2025, based on information from aireuropa.com:
- Carry-On Allowance: One personal item (e.g., purse, laptop bag) and one carry-on bag (max 55 x 35 x 25 cm, including handles and wheels) are free for all passengers.
- Checked Baggage:
- First bag: €30 (international), €20 (domestic), free for Business Class or Suma elite.
- Second bag: €50.
- Additional bags: €150–€200 depending on the route.
- Overweight (23–32 kg): €100 extra; Oversize (158–300 cm): €200 extra.
- Lost Baggage: Report within 21 days at the airport or via aireuropa.com. Compensation is governed by the Montreal Convention, with a maximum of approximately €1,300 unless declared value is higher.
Passengers with Suma elite status (Silver, Gold, Platinum) or traveling in premium cabins may receive free checked bags. Check aireuropa.com for route-specific restrictions, especially for transatlantic flights.
Cancellation and Refund Policy
Air Europa’s cancellation and refund policies vary by ticket type, as detailed on aireuropa.com:
- Non-Refundable Tickets: Cancellations within 24 hours of booking are free if the ticket was purchased at least 7 days before departure. Otherwise, a fee of €40–€120 applies, with the remaining value converted to a travel credit.
- Refundable Tickets: Full refunds are available if canceled before departure, processed within 7–10 business days.
- Basic Fares: Non-refundable and non-changeable except within 24 hours of booking, with a €40 change fee thereafter.
- Refunds: Requested via aireuropa.com or by calling +34-911-501-010, with credit card refunds taking 7–10 days and cash/check refunds up to 20 days.
For involuntary cancellations (e.g., due to weather or mechanical issues), Air Europa may offer rebooking or refunds. Check aireuropa.com for the latest waiver policies, especially during winter storms affecting Spain.
Seat Selection
Seat selection options are available at booking or later via aireuropa.com or the Air Europa app:
- Basic Fares: Seats are assigned at check-in unless passengers pay for Preferred Seats (€10–€80).
- Flex Fares: Free seat selection at booking, with premium options like Extra Legroom available for a fee (€20–€120).
- Suma Elite Members: Silver, Gold, and Platinum members receive free access to Preferred and Extra Legroom seats.
Seat availability varies by flight, so early booking is recommended, especially for popular routes like Madrid to Miami. Check aireuropa.com for real-time seat maps.
Pet Policy
Air Europa allows pets in the cabin or cargo hold, with policies updated for 2025 on aireuropa.com:
- Cabin Pets: Small cats or dogs in approved carriers (max 55 x 35 x 25 cm) for €50–€100 one-way. Limited to 2 pets per passenger, with restrictions to certain destinations.
- Cargo Pets: Larger pets or those not allowed in the cabin; fees start at €200. Booking required via aireuropa.com or +34-911-501-010.
- Restrictions: No pets on transatlantic flights or to the UK. Service animals travel free with proper documentation.
Pet travel requires advance reservation, and health certificates may be needed for international flights. Visit aireuropa.com for full details and route-specific restrictions.
Special Assistance
Air Europa offers support for passengers with special needs, as outlined on aireuropa.com:
- Disability Services: Wheelchair assistance, priority boarding, and accessible seating. Request at least 48 hours in advance via aireuropa.com or +34-911-501-010.
- Unaccompanied Minors: For ages 5–11, €100–€150 each way. Mandatory for 5–7, optional for 8–11, including escort and lounge access at major hubs like Madrid-Barajas.
Special assistance enhances travel comfort, especially on long-haul routes; early notification ensures availability. Check aireuropa.com for additional services during peak travel times.
Suma Loyalty Program
The Suma program rewards frequent flyers, with details from aireuropa.com:
- Earning Points: Earn 4–12 points per euro spent based on status (base: 4x, Platinum: 12x), with bonus points on partner bookings.
- Redeeming Points: Use for flights, upgrades, or partner services (e.g., hotels, car rentals) with flexible redemption options.
- Elite Status: Silver, Gold, and Platinum offer perks like free upgrades, priority boarding, and complimentary checked bags.
Joining Suma before booking maximizes benefits, especially for frequent European travelers. Check aireuropa.com for current promotions and elite qualification criteria.
Frequently Asked Questions
How do I change my Air Europa flight?
Log in to aireuropa.com, go to “Manage Booking,” select your booking, and choose “Change Trip.” Fees of €40–€120 apply for non-refundable tickets unless changed within 24 hours of booking (free if booked 7+ days before departure).
What is Air Europa’s baggage policy?
One carry-on (55 x 35 x 25 cm) and one personal item are free. Checked bags cost €30–€200 depending on number and route. Elite members get free checked bags. See aireuropa.com for details.
How do I contact Air Europa customer service?
Call +34-911-501-010, use live chat on aireuropa.com, or message @AirEuropa on Twitter. Regional numbers are available for international travelers.
Can I get a refund for my Air Europa flight?
Refundable tickets are fully refundable. Non-refundable tickets may incur fees unless canceled within 24 hours. Request refunds via aireuropa.com.
How do I track my Air Europa baggage?
Use the baggage tracking tool on aireuropa.com with your claim number or file a report at the airport within 21 days if luggage is lost.
Does Air Europa allow pets?
Small pets travel in the cabin for €50–€100, larger pets in cargo for €200+. Restrictions apply for certain routes. Book via aireuropa.com.
How do I select a seat on Air Europa?
Choose seats at booking or via “Manage Booking” on aireuropa.com. Basic fares are assigned at check-in unless you pay for Preferred seats.
What is the Suma program?
Suma is Air Europa’s loyalty program, offering points for flights and partners, redeemable for flights, upgrades, and more.
How do I request special assistance on Air Europa?
Contact Air Europa 48 hours before your flight via aireuropa.com or +34-911-501-010 to arrange wheelchair assistance or other services.
What happens if my Air Europa flight is canceled?
Air Europa will rebook you on the next available flight or offer a refund. Check aireuropa.com for involuntary cancellation policies.
Can I travel with an infant on Air Europa?
Infants under 2 travel free on an adult’s lap (domestic) or 10% of the adult fare (international). Bassinets are available on select flights.
How do I check in for my Air Europa flight?
Check in online at aireuropa.com, via the mobile app, or at the airport. Online check-in opens 24 hours before departure.
What are Air Europa’s carry-on restrictions?
Carry-ons must be 55 x 35 x 25 cm. One personal item (e.g., purse) is also allowed free.
How do I earn Suma points?
Earn 4–12 points per euro spent on flights, depending on status. Points can also be earned with partners like hotels and car rentals.
What is Air Europa’s policy for unaccompanied minors?
Children aged 5–11 can travel as unaccompanied minors for €100–€150 each way, with escort and lounge access. Contact Air Europa to arrange.
About Air Europa
Air Europa, founded in 1986, is a Spanish airline, headquartered in Llucmajor, Mallorca. Operating from hubs in Madrid-Barajas and Palma de Mallorca, it serves over 70 destinations in 20+ countries with a fleet of 50+ aircraft, including Boeing 787s and Airbus A330s. A SkyTeam member since 2007, it’s known for European and transatlantic connectivity.
Starting as a charter airline, Air Europa expanded to scheduled services, offering Business Class and Economy with Wi-Fi and dining. Key routes include Madrid to New York, Buenos Aires, and Cancun. The fleet includes the Boeing 737 MAX, focusing on efficiency.
The Suma program rewards flyers with points and elite status. Air Europa leads in eco-projects with fuel savings. Visit aireuropa.com or our Resources page for tips.