Air Canada Support

Contact Air Canada

Air Canada provides support via phone, email, and social media. Below are the key methods as of July 25, 2025, sourced from aircanada.com:

• Main Customer Service: +1-888-247-2262 (24/7, toll-free).
• International Numbers:
  • UK: +44-800-012-6010
  • Australia: +61-2-8249-6000
  • France: +33-1-43-29-01-01
• Email Support: Available via the contact form on aircanada.com (navigate to “Contact Us” > “Email Us”).
• Live Chat: Accessible through the Air Canada mobile app or website under “Contact Us.”
• Social Media:
  • Twitter: @AirCanada
  • Facebook: Air Canada
• Mailing Address: Air Canada Customer Relations, 7373 Boulevard de la Côte-Vertu, Saint-Laurent, QC H4S 1Z3, Canada.

For the fastest response, use live chat on the Air Canada website or app. Phone support is available 24/7 but may involve wait times, especially during peak travel seasons like summer or holidays in Canada.

Call Now to Avoid Long Hold Times

Air Canada Policies

Baggage Policy

Air Canada’s baggage policy outlines allowances and fees for carry-on and checked bags as of 2025, based on information from aircanada.com:

• Carry-On Allowance: One personal item (e.g., purse, laptop bag) and one carry-on bag (max 21.5 x 15.5 x 9 inches, including handles and wheels) are free for all passengers.
• Checked Baggage:
  • First bag: CAD 30 (domestic), CAD 35 (international short-haul), free for Business Class or Aeroplan elite.
  • Second bag: CAD 50 (domestic), CAD 75 (international).
  • Additional bags: CAD 150–$200 depending on the route.
  • Overweight (23–32 kg): CAD 100 extra; Oversize (158–292 cm): CAD 200 extra.
• Lost Baggage: Report within 21 days at the airport or via aircanada.com. Compensation is up to CAD 2,100 for domestic flights, or per the Montreal Convention for international flights.

Passengers with Aeroplan elite status (50K, 75K, Super Elite) or traveling in premium cabins may receive free checked bags. Check aircanada.com for route-specific restrictions, especially for transatlantic flights.

Cancellation and Refund Policy

Air Canada’s cancellation and refund policies vary by ticket type, as detailed on aircanada.com:

• Non-Refundable Tickets: Cancellations within 24 hours of booking are free if the ticket was purchased at least 7 days before departure. Otherwise, a fee of CAD 100–$200 applies, with the remaining value converted to an Aeroplan travel credit.
• Refundable Tickets: Full refunds are available if canceled before departure, processed within 7–10 business days.
• Basic Fares: Non-refundable and non-changeable except within 24 hours of booking, with a CAD 100 change fee thereafter.
• Refunds: Requested via aircanada.com or by calling +1-888-247-2262, with credit card refunds taking 7–10 days and cash/check refunds up to 20 days.

For involuntary cancellations (e.g., due to weather or mechanical issues), Air Canada may offer rebooking or refunds. Check aircanada.com for the latest waiver policies, especially during winter storms affecting Canadian routes.

Seat Selection

Seat selection options are available at booking or later via aircanada.com or the Air Canada app:

• Basic Fares: Seats are assigned at check-in unless passengers pay for Preferred Seats (CAD 10–$100).
• Flex and Comfort Fares: Free seat selection at booking, with premium options like Premium Economy available for a fee (CAD 20–$150).
• Aeroplan Elite Members: 50K, 75K, and Super Elite members receive free access to Preferred and Premium Economy seats.

Seat availability varies by flight, so early booking is recommended, especially for popular routes like Toronto to Vancouver. Check aircanada.com for real-time seat maps.

Pet Policy

Air Canada allows pets in the cabin or cargo hold, with policies updated for 2025 on aircanada.com:

• Cabin Pets: Small cats or dogs in approved carriers (max 21.5 x 15.5 x 9 inches) for CAD 100 one-way. Limited to 2 pets per passenger, with restrictions to certain destinations.
• Cargo Pets: Larger pets or those not allowed in the cabin; fees start at CAD 200. Booking required via aircanada.com or +1-888-247-2262.
• Restrictions: No pets on transatlantic flights or to the UK. Service animals travel free with proper documentation.

Pet travel requires advance reservation, and health certificates may be needed for international flights. Visit aircanada.com for full details and route-specific restrictions.

Special Assistance

Air Canada offers support for passengers with special needs, as outlined on aircanada.com:

• Disability Services: Wheelchair assistance, priority boarding, and accessible seating. Request at least 48 hours in advance via aircanada.com or +1-888-247-2262.
• Unaccompanied Minors: For ages 5–11, CAD 100 each way. Mandatory for 5–7, optional for 8–11, including escort and lounge access at major hubs like Toronto Pearson.

Special assistance enhances travel comfort, especially on long-haul routes; early notification ensures availability. Check aircanada.com for additional services during peak travel times.

Aeroplan Loyalty Program

The Aeroplan program rewards frequent flyers, with details from aircanada.com:

• Earning Miles: Earn 5–15 miles per dollar spent based on status (base: 5x, Super Elite: 15x), with bonus miles on partner bookings.
• Redeeming Miles: Use for flights, upgrades, or partner services (e.g., hotels, car rentals) with dynamic pricing.
• Elite Status: 25K, 50K, 75K, and Super Elite offer perks like free upgrades, priority boarding, and complimentary checked bags.

Joining Aeroplan before booking maximizes benefits, especially for frequent Canadian travelers. Check aircanada.com for current promotions and elite qualification criteria.

Frequently Asked Questions

About Air Canada

Air Canada, founded in 1937, is Canada’s flag carrier, headquartered in Montreal, Quebec. Operating from hubs in Toronto Pearson, Montreal-Trudeau, and Vancouver, it serves over 200 destinations in 50+ countries with a fleet of 350+ aircraft, including Airbus A330s and Boeing 787s. A Star Alliance member since 1999, it’s known for extensive North American coverage.

Starting as Trans-Canada Air Lines, Air Canada evolved into a global player, offering Signature Class, Business, and Economy with Wi-Fi and dining. Key routes include Toronto to London, Tokyo, and Mexico City. The fleet includes the Boeing 737 MAX, focusing on fuel efficiency.

The Aeroplan program rewards frequent flyers with miles and elite status perks. Air Canada prioritizes sustainability with carbon offset initiatives. For the latest updates, visit aircanada.com or explore our Resources page for travel tips.