Aeromexico Support

Contact Aeromexico

Aeromexico provides support via phone, email, and social media. Below are the key methods as of July 25, 2025, sourced from aeromexico.com:

• Main Customer Service: +52-55-5133-4000 (24/7).
• International Numbers:
  • USA: +1-800-237-6639
  • UK: +44-800-977-5533
  • Canada: +1-800-237-6639
• Email Support: Available via the contact form on aeromexico.com (navigate to “Contact Us” > “Customer Service”).
• Live Chat: Accessible through the Aeromexico mobile app or website under “Contact Us.”
• Social Media:
  • Twitter: @Aeromexico
  • Facebook: Aeromexico
• Mailing Address: Aeromexico Customer Service, Paseo de la Reforma 445, Cuauhtémoc, Mexico City 06500, Mexico.

For the fastest response, use live chat on the Aeromexico website or app. Phone support is available 24/7 but may involve wait times, especially during peak travel seasons like spring break or Mexican holidays.

Call Now to Avoid Long Hold Times

Aeromexico Policies

Baggage Policy

Aeromexico’s baggage policy outlines allowances and fees for carry-on and checked bags as of 2025, based on information from aeromexico.com:

• Carry-On Allowance: One personal item (e.g., purse, laptop bag) and one carry-on bag (max 55 x 40 x 25 cm, including handles and wheels) are free for all passengers.
• Checked Baggage:
  • First bag: MXN 500 (international), MXN 300 (domestic), free for Clase Premier or Club Premier elite.
  • Second bag: MXN 700.
  • Additional bags: MXN 1,500–MXN 2,000 depending on the route.
  • Overweight (23–32 kg): MXN 1,000 extra; Oversize (158–300 cm): MXN 2,000 extra.
• Lost Baggage: Report within 21 days at the airport or via aeromexico.com. Compensation is governed by the Montreal Convention, with a maximum of approximately MXN 20,000 unless declared value is higher.

Passengers with Club Premier elite status (Gold, Platinum) or traveling in premium cabins may receive free checked bags. Check aeromexico.com for route-specific restrictions, especially for transatlantic flights.

Cancellation and Refund Policy

Aeromexico’s cancellation and refund policies vary by ticket type, as detailed on aeromexico.com:

• Non-Refundable Tickets: Cancellations within 24 hours of booking are free if the ticket was purchased at least 7 days before departure. Otherwise, a fee of MXN 500–MXN 1,500 applies, with the remaining value converted to a travel credit.
• Refundable Tickets: Full refunds are available if canceled before departure, processed within 7–10 business days.
• Basic Fares: Non-refundable and non-changeable except within 24 hours of booking, with a MXN 500 change fee thereafter.
• Refunds: Requested via aeromexico.com or by calling +52-55-5133-4000, with credit card refunds taking 7–10 days and cash/check refunds up to 20 days.

For involuntary cancellations (e.g., due to weather or mechanical issues), Aeromexico may offer rebooking or refunds. Check aeromexico.com for the latest waiver policies, especially during hurricane season affecting Mexico.

Seat Selection

Seat selection options are available at booking or later via aeromexico.com or the Aeromexico app:

• Basic Fares: Seats are assigned at check-in unless passengers pay for Preferred Seats (MXN 200–MXN 1,000).
• Flex Fares: Free seat selection at booking, with premium options like Extra Legroom available for a fee (MXN 300–MXN 1,500).
• Club Premier Elite Members: Gold and Platinum members receive free access to Preferred and Extra Legroom seats.

Seat availability varies by flight, so early booking is recommended, especially for popular routes like Mexico City to New York. Check aeromexico.com for real-time seat maps.

Pet Policy

Aeromexico allows pets in the cabin or cargo hold, with policies updated for 2025 on aeromexico.com:

• Cabin Pets: Small cats or dogs in approved carriers (max 45 x 30 x 25 cm) for MXN 1,000 one-way. Limited to 2 pets per passenger, with restrictions to certain destinations.
• Cargo Pets: Larger pets or those not allowed in the cabin; fees start at MXN 2,000. Booking required via aeromexico.com or +52-55-5133-4000.
• Restrictions: No pets on transatlantic flights or to the UK. Service animals travel free with proper documentation.

Pet travel requires advance reservation, and health certificates may be needed for international flights. Visit aeromexico.com for full details and route-specific restrictions.

Special Assistance

Aeromexico offers support for passengers with special needs, as outlined on aeromexico.com:

• Disability Services: Wheelchair assistance, priority boarding, and accessible seating. Request at least 48 hours in advance via aeromexico.com or +52-55-5133-4000.
• Unaccompanied Minors: For ages 5–11, MXN 1,000 each way. Mandatory for 5–7, optional for 8–11, including escort and lounge access at major hubs like Mexico City International Airport.

Special assistance enhances travel comfort, especially on long-haul routes; early notification ensures availability. Check aeromexico.com for additional services during peak travel times.

Club Premier Loyalty Program

The Club Premier program rewards frequent flyers, with details from aeromexico.com:

• Earning Points: Earn 4–12 points per dollar spent based on status (base: 4x, Platinum: 12x), with bonus points on partner bookings.
• Redeeming Points: Use for flights, upgrades, or partner services (e.g., hotels, car rentals) with flexible redemption options.
• Elite Status: Gold and Platinum offer perks like free upgrades, priority boarding, and complimentary checked bags.

Joining Club Premier before booking maximizes benefits, especially for frequent Latin American travelers. Check aeromexico.com for current promotions and elite qualification criteria.

Frequently Asked Questions

About Aeromexico

Aeromexico, founded in 1934, is Mexico’s flag carrier, headquartered in Mexico City. Operating from hubs in Mexico City, Monterrey, and Guadalajara, it serves over 90 destinations in 20+ countries with a fleet of 100+ aircraft, including Boeing 787s and Airbus A320s. A SkyTeam member since 2000, it’s known for Latin American connectivity.

Originally Aeronaves de Mexico, Aeromexico expanded globally, offering Clase Premier and Economy with Wi-Fi and dining. Key routes include Mexico City to New York, Madrid, and Tokyo. The fleet includes the Boeing 737 MAX, focusing on efficiency.

Club Premier rewards flyers with points and elite status. Aeromexico leads in eco-projects with biofuel use. Visit aeromexico.com or our Resources page for tips.